Alyssa Hendershott
Lake Ann,MI
Summary
Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results.
Overview
3
3
years of professional experience
Work History
Hostess
Stormcloud Brewing Company
05.2023 - 08.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Customer Service Cashier
Riverside Canoe Trips
05.2020 - 10.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Cashier
L'Chayim Delicatessen
07.2022 - 09.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Collaborated with team members to ensure smooth operations during peak hours.
- Met customer service goals and exceeded customer expectations.
Education
Bachelor of Science - Nursing
Grand Valley State University
Allendale, MI05.2027
High School Diploma -
Benzie Central Senior High School
Benzonia, MI06.2023
Skills
- Reservations Management
- Customer Service
- Phone Etiquette
- Documentation Skills
- Organizational Abilities
- Presentation Development
- Teamwork Orientation
- Strong Grammar Skills
- Advanced Note-taking
- Attention to Detail
- Language Fluency
- Positive Attitude
Timeline
Hostess
Stormcloud Brewing Company
05.2023 - 08.2023
Customer Service Cashier
L'Chayim Delicatessen
07.2022 - 09.2022
Customer Service Cashier
Riverside Canoe Trips
05.2020 - 10.2022
Bachelor of Science - Nursing
Grand Valley State University
High School Diploma -
Benzie Central Senior High School
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