Alyssa Herrera
Bakersfield,CA
Summary
Dynamic leader with proven expertise in retail management and customer satisfaction, honed at Hot Topic and Payless Shoe Source. Excelled in coaching teams to exceed sales goals through innovative merchandising and effective inventory control. Skilled in fostering a culture of excellence and accountability, significantly enhancing team performance and customer service.
Overview
9
9
years of professional experience
Work History
Store Manager
Hot Topic
Arvin, CA
07.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Fostered culture of excellence and accountability among staff
Store Manager
Payless Shoe Source
Porterville, CA
05.2015 - 07.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Led employee relations through effective communication, coaching, training, and development.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
Education
High School Diploma -
Tierra Del Sol
Bakersfield, CA05.2012
Skills
Leadership
Retail Management
Coaching
Customer satisfaction
Merchandising
Payroll Management
Communication
Inventory Control
Timeline
Store Manager
Hot Topic
07.2018 - Current
Store Manager
Payless Shoe Source
05.2015 - 07.2018
High School Diploma -
Tierra Del Sol