Alyssa Howard
Friendswood
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Server
Hometown seafood
Pearland
04.2023 - 01.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
Manager
Fielder training center
Pearland
12.2022 - 10.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Initiated new projects that resulted in increased productivity across all departments.
Team Lead
Tropical Smoothie Cafe
Friendswood
10.2022 - 04.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Skills
- Performance monitoring
- Performance Improvement
- Employee engagement
- Guest Engagement
- Exceptional customer service
- Cash handling
- Time management
- Problem solving
- Strong work ethic
- Conflict resolution
Timeline
Server
Hometown seafood
04.2023 - 01.2024
Manager
Fielder training center
12.2022 - 10.2023
Team Lead
Tropical Smoothie Cafe
10.2022 - 04.2023