Kara DeLuca
Denham Springs,LA
Summary
I find myself to be a hardworking individual, who is always ready to help a customer or fellow coworker in need. I'm extremely passionate about the projects I work on. I know that I will gain knowledge and experience anywhere I go.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Chilis's Bar and Grill
07.2022 - Current
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Prepared drinks according to standard recipes
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Assisted in training new servers
- Took orders from customers accurately and in a timely manner
- Delivered food orders promptly and courteously
- Checked food before serving it to customers
- Monitored dining room for cleanliness and proper set-up at all times
- Ensured that each guest was served courteously, quickly, and efficiently
- Responded efficiently to guest inquiries and complaints in a professional manner
Team Lead
Urban Air Trampoline and Adventure Park
05.2021 - 05.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
- Developed strategies to increase team productivity and improve customer service levels
- Trained new staff in relevant processes and procedures
- Resolved escalated customer complaints or queries promptly and efficiently
- Ensured compliance with company policies and procedures throughout the team
- Monitored team performance against targets, taking corrective action where necessary
Cashier
Carter's Supermarket
05.2020 - 04.2021
- Verified that customers were of legal age to purchase alcohol or tobacco products
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Processed returns and exchanges of merchandise in accordance with store policies
Education
Some College -
Southeastern Louisiana University
Hammond, LASkills
- Order Management
- Supply Restocking
- Beverage Preparation
- Food Delivery
- Food Running
- Table Bussing
- Production Monitoring
- Regulatory Compliance
- Performance Monitoring
- Equipment Maintenance
- Workplace Safety
- Complaint Resolution
- Quality Control
- Invoice Verification
- Key Performance Indicators
Certification
CPR certified
Timeline
Server
Chilis's Bar and Grill
07.2022 - Current
Team Lead
Urban Air Trampoline and Adventure Park
05.2021 - 05.2022
Cashier
Carter's Supermarket
05.2020 - 04.2021
Some College -
Southeastern Louisiana University
CPR certified
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