Tesa Smith
Waverly,KY
Summary
Energetic employee with a background of many different positions. Knows how to deliver superior customer service while maintaining professional rapport with both team members and customers. Strong skills in different areas. Committed to enhancing customer satisfaction by providing the best customer service. Successful at time management and organization. Handles fast place work environments.
Overview
5
5
years of professional experience
Work History
Server
Feedmill Restaurant
Morganfield, KY
09.2023 - 12.2023
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Prepared drinks according to standard recipes.
- Stayed informed about daily specials, new menu items, promotions.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
Server
Homer's Barbeque
Henderson, KY
10.2021 - 09.2022
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
Paraprofessional
Henderson County Public Schools
Henderson, KY
08.2021 - 04.2022
- Provided guidance to students in the classroom setting.
- Developed creative learning activities that engage all types of learners.
- Monitored student progress and provided feedback to teachers and parents.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Participated in parent and teacher conferences to discuss student progress and challenges.
- Ensured that all safety regulations were followed in the classroom environment.
- Monitored student attendance records and reported any discrepancies to appropriate personnel.
- Assisted teachers with planning and preparing lessons for students.
Elementary School Nurse Assistant
Henderson County Public Schools
Henderson, KY
10.2020 - 05.2021
- Maintained a safe environment by monitoring sanitation standards in classrooms, bathrooms and lunchrooms.
- Conducted vision, hearing and other screenings for students.
- Monitored immunization records of all students.
- Provided first aid to students, staff and visitors as needed.
- Ensured that emergency medical equipment was available at all times.
- Evaluated student health histories and kept accurate records of immunizations, medications and allergies.
- Evaluated students with health concerns or injuries to develop plan of care or provide reference to appropriate healthcare providers.
- Provided direct health care services to students involving triage, evaluation, and first aid care for illness and injury.
- Greeted and logged in students arriving at office.
- Contacted parents or medical facilities when student condition warranted.
Server
Mr. Bs pizza and wings
Henderson, KY
09.2019 - 01.2021
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Cna
Select Speciality Hospital
Evansilleq, IN
07.2019 - 09.2019
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Reported changes in patient conditions to registered nurse or physician.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided emotional support to family members during difficult times.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Transported residents within the facility as needed.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
Bdc Agent
Henderson Chevrolet
Henderson, KY
03.2019 - 08.2019
- Conducted outbound calls to follow up on leads generated from various sources such as web forms, emails.
- Maintained up-to-date knowledge of product changes and new models available.
- Developed relationships with potential customers by providing helpful advice about products and services offered by the dealership.
- Monitored incoming emails from customers seeking assistance or information about vehicles or services offered.
- Answered customer inquiries via phone, email, or online chat.
- Updated customer records with accurate contact information and notes regarding interactions.
- Facilitated communication between dealership personnel and customers through timely responses via phone or email.
- Coordinated with other departments to ensure customer satisfaction throughout the entire process of buying a car.
- Performed data entry tasks related to BDC operations including entering appointment details into CRM software.
- Followed up with customers to ensure satisfaction with the purchase experience.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
Education
High School Diploma -
Henderson County High School
Henderson, KY05-2017
Skills
- Order Management
- Guest Engagement
- Safe Food Handling
- Sales expertise
- Sales Techniques
- Exceptional customer service
- Product Upselling
- Customer Service
- Call handling
- Appointment Scheduling
- Customer Support
- Inbound Phone Call Management
- Cash Handling
- Customer communications
- Performance monitoring
- Vital signs monitoring
- Compassionate communication
- Basic Life Support
- Maintaining confidentiality
- Compassion and Empathy
- Patient Care
Timeline
Server
Feedmill Restaurant
09.2023 - 12.2023
Server
Homer's Barbeque
10.2021 - 09.2022
Paraprofessional
Henderson County Public Schools
08.2021 - 04.2022
Elementary School Nurse Assistant
Henderson County Public Schools
10.2020 - 05.2021
Server
Mr. Bs pizza and wings
09.2019 - 01.2021
Cna
Select Speciality Hospital
07.2019 - 09.2019
Bdc Agent
Henderson Chevrolet
03.2019 - 08.2019
High School Diploma -
Henderson County High School
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