Summary
Overview
Work History
Education
Skills
Timeline
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Raven Rodrigues

New Bedford,United States

Summary

Driven by a commitment to excellence and a focus on customer satisfaction, I leveraged coaching and creative problem-solving skills at TopGolf to enhance team performance and foster a collaborative work environment. My experience spans from facilitating performance improvement to providing critical support in high-paced settings, demonstrating a proven track record of achieving results and improving operational efficiency.

Overview

4
4
years of professional experience

Work History

Server

Texas Roadhouse
North Dartmouth, MA
11.2024 - Current
  • Served food and beverages to guests and confirmed complete orders.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Explained menu items, describing ingredients and cooking methods upon request.

Bartender

Olive Garden
North Dartmouth, MA
07.2021 - 11.2024
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Team Lead

TopGolf
Cranston, RI
08.2023 - 09.2024
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.

Education

Dental Assistant Liscense

Lincoln Technical Institute
Somerville, MA
06-2022

High School Diploma -

Greater New Bedford Voc Tech
New Bedford, MA
06-2021

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Cross-Training Capabilities
  • Creative Problem-Solving

Timeline

Server

Texas Roadhouse
11.2024 - Current

Team Lead

TopGolf
08.2023 - 09.2024

Bartender

Olive Garden
07.2021 - 11.2024

Dental Assistant Liscense

Lincoln Technical Institute

High School Diploma -

Greater New Bedford Voc Tech

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Raven Rodrigues