Matthew Squires
Vienna,VA
Summary
Experienced with leading and managing teams to achieve operational excellence. Utilizes strategic planning and effective communication to drive team performance. Track record of fostering collaborative environment and meeting organizational objectives.
Overview
6
6
years of professional experience
Work History
Server
North Italia
07.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed orders efficiently through POS system, ensuring accuracy and prompt delivery.
- Assisted team members during peak hours, enhancing overall service quality.
- Maintained knowledge of menu items and specials to effectively guide guest selections.
- Consistently received positive reviews from customers visible on Google Reviews, Yelp, etc.
- Displayed professional competitiveness by participating in multiple sales contests, placing first in most of them.
Team Manager
DMV Detailer
06.2024 - 08.2025
- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained team members on best practices for vehicle detailing techniques and customer service.
- Implemented inventory management systems to optimize supply usage and reduce waste.
- Analyzed performance metrics to identify areas for process improvement and operational efficiency.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
Door-to-Door Sales Representative
MLM Home Improvement
04.2024 - 06.2024
- Conducted door-to-door sales presentations, effectively communicating product benefits to potential customers.
- Developed persuasive sales pitches tailored to diverse customer demographics in assigned areas.
- Built and maintained relationships with customers, enhancing brand loyalty and repeat business.
Server
PF Changs Restaurant
07.2023 - 06.2024
- Trained new staff on service protocols and menu details, fostering team efficiency.
- Resolved customer complaints professionally, contributing to positive dining experiences.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Adapted quickly to changing demands, ensuring seamless service flow.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Lifeguard Manager
Swim RVA
03.2022 - 07.2023
- Supervised lifeguard staff, ensuring adherence to safety protocols and operational standards.
- Conducted regular training sessions on emergency response and first aid techniques for team development.
- Coordinated maintenance of aquatic facilities, ensuring cleanliness and compliance with health regulations.
- Collaborated with local authorities to organize community outreach programs promoting water safety awareness.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Directed and oversaw maintenance records and incident reports.
Lifeguard
Swim RVA
06.2019 - 03.2022
- Supervised pool area to ensure safety and compliance with facility regulations.
- Responded quickly to emergencies, providing first aid and CPR as needed.
- Conducted routine maintenance checks on pool equipment and water quality.
- Monitored guest behavior to promote a safe swimming environment.
- Collaborated with management on operational improvements for lifeguard effectiveness.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
High School Diploma -
Matoaca High School
Chesterfield, VABachelor - Public Administration
George Mason University
Fairfax, VA05-2026
Associate Degree - Business Administration
Brightpoint Community College
Midlothian, VA05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Sales techniques
- Time management
- Staff development
- Customer focus
Timeline
Server
North Italia
07.2024 - Current
Team Manager
DMV Detailer
06.2024 - 08.2025
Door-to-Door Sales Representative
MLM Home Improvement
04.2024 - 06.2024
Server
PF Changs Restaurant
07.2023 - 06.2024
Lifeguard Manager
Swim RVA
03.2022 - 07.2023
Lifeguard
Swim RVA
06.2019 - 03.2022
High School Diploma -
Matoaca High School
Bachelor - Public Administration
George Mason University
Associate Degree - Business Administration
Brightpoint Community College