Alyssa Insley
New Bedford,MA
Summary
High-Energy Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
7
7
years of professional experience
Work History
Store Manager
Café Arpeggio
03.2019 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
Shift Manager
McDonald's
01.2016 - 03.2019
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Scheduled staff to establish adequate coverage during peak business hours.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
Education
High School Diploma -
New Bedford High School
New Bedford, MA06.2018
Associate of Arts - Business
Bristol Community College
Fall River, MA06.2024
Skills
- Sales Professional
- Store Opening and Closing Procedures
- Shift Checklists
- Mentoring
- Work Planning and Prioritization
- Accurate Cash Handling
- Bank and Safe Deposits
- Time Management
- Inventory Tracking and Management
- Organizational Structuring
- Team Leadership
Timeline
Store Manager
Café Arpeggio
03.2019 - Current
Shift Manager
McDonald's
01.2016 - 03.2019
High School Diploma -
New Bedford High School
Associate of Arts - Business
Bristol Community College
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