Alyssa Kec
Wheaton,Illinois
Summary
Highly accomplished and results-driven Customer Success Manager with over 8 years of experience in physician relationship development and healthcare account management. Demonstrated track record of achieving exceptional customer retention, engagement, and satisfaction levels. Proficient in defining success criteria, establishing measurable metrics, and driving product adoption. Adept at building strong relationships, negotiating effectively, and communicating with clarity. Excel in navigating ambiguous situations that involve people, process, and technology. Recognized for outstanding leadership skills and the ability to manage multiple priorities and complex customer relationships. Eager to contribute to the success of the Perception Health suite at Huron Management Consulting, driving exceptional outcomes for both customers and partners.
Overview
13
13
years of professional experience
Work History
Sr. Account & Project Manager
WJ Weiser Association Management- A Naylor Company
11.2018 - Current
- Oversee implementation of strategic goals and objectives for regional and state association clients while maintaining oversight of client daily operations
- Ensure organizations accomplish professional objectives in accordance with contractual agreements and financial structure
- Guide client executive boards on member/industry trends and enhancing organizational effectiveness to stabilize or grow revenue by 10-15% annually
- Facilitate development and execution of healthcare medical education programs for physicians and healthcare providers
- Supervise project workflow to ensure timeliness and work quality across internal departments
- Lead clients in 2020 to meet or exceed their budgetary goals
- Compile analysis for executive board and organization presentations
- Maintain detailed documentation from client meetings, proposals, and vendor agreements.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Worked with vendors and management to resolve issues quickly.
Operations Manager
Association Management Center
07.2017 - 11.2018
- Supervised program delivery and special projects from inception to completion using project management strategies and tools
- Operated as project owner for customer database optimization project, as well as annual event mobile app
- Worked cross functionally with data and IT departments to analyze website functionally and streamline customer usability experience
- Executed development and production of quarterly newsletters, program publications and other marketing tools related to hands-on workshops and special projects
- Coordinated educational program logistics offering hands-on industry workshops for 125 medical residents and faculty annually
- Provided oversight of training calendars, faculty correspondence/listings, schedules, and logistics for 7 resident workshops
Development Coordinator
American Lung Association
08.2016 - 03.2017
- Spearheaded event planning, logistics, and operational activities for Fight for Air Climb Orlando
- Established rapport within metro community to build partnerships and recruit members
- Maintained event budget and assisted in fundraising, in addition to implementing other organization strategic objectives within 10 counties
- Managed event website, email campaigns, social media platforms, and constituent database information
- Educated the public on organization programs through presentations, expos, health fairs, and lunch & learn sessions.
Student Advisor
Pearson
04.2015 - 08.2016
- Provided academic coaching to 500 students quarterly and acted as primary support contact
- Designed and managed student and staff orientation training
- Coached students to ensure graduation retention
- Compiled, evaluated, and maintained Customer Relationship Management (CRM) system to achieve graduation metric goal of 85% success rate
- Regularly conducted audits of data to correct inaccuracies.
Specialty Society Coordinator
American Academy of Sleep Medicine
05.2014 - 01.2015
- Served as staff liaison for members, volunteer working groups, committees, and Boards of Directors
- Generated analysis, proposals, and weekly reports to executive board
- Developed and oversaw marketing and promotion of society products, events, and newsletters.
Senior Associate
SmithBucklin Corporation
06.2010 - 05.2014
- Supervised projects, fundraising plans and promoted memberships for multiple client associations at leading Association Management Company
- Coordinated fundraising and sponsorship for scholarship program awarding $500,000 in student and educational grants
- Managed scholarship and internship program marketing
- Achieved scholarship program objectives by coaching students through application process and post-award selection.
Education
Bachelor of Arts - Political Science
Northern Illinois University
Dekalb, IL05.2010
Bachelor of Science Family - Child Studies
Northern Illinois University
Dekalb, IL05.2010
Skills
- Customer Retention
- Client Service Optimization
- Change Management Process
- Sales Support and Growth
- Implementation Improvement
- Physician Liaison/Development
- Training and Account Management
Timeline
Sr. Account & Project Manager
WJ Weiser Association Management- A Naylor Company
11.2018 - Current
Operations Manager
Association Management Center
07.2017 - 11.2018
Development Coordinator
American Lung Association
08.2016 - 03.2017
Student Advisor
Pearson
04.2015 - 08.2016
Specialty Society Coordinator
American Academy of Sleep Medicine
05.2014 - 01.2015
Senior Associate
SmithBucklin Corporation
06.2010 - 05.2014
Bachelor of Arts - Political Science
Northern Illinois University
Bachelor of Science Family - Child Studies
Northern Illinois University
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