Alyssa Kelleher

• Provide support to clients with mental health issues addressing unique behavioral needs.
• Implements crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
• Promotes positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
• Maintains detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.

• Medication management and delivery to residents.
• Logged and filed incident reports, detailing significant occurrences during assigned shifts.
• Observed and documented resident progress, reporting recorded metrics to house manager.
• Aided residents in completing daily routines of personal hygiene care and social activities.

• Provide support, both physical and mental to all residents.
• Medication management and delivery to residents.
• Use of hoyer lifts regularly.
• Logged and filed incident reports, detailing significant occurrences during assigned shifts.
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.

• Reduced wait times for drinks during high volume shifts by efficiently managing the bar area and prioritizing orders.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

The Hidden Garden - Nightclub/Lounge
The Balcony - Outdoor Mardi Gras

• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

Additional seasonal employment in 2017 and 2021

• Collaborated with team members to complete side tasks efficiently.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate bank.

• Served high customer volumes during special events, nights, and weekends for the main bar and service bar.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Laid off due to COVID-19

• Requested for private events from comedy shows to anniversaries.
• Strengthened customer loyalty through memorizing regulars' drink orders and consistent interaction.
• Handled membership renewals and applications.

Laid off due to COVID-19

Seasonal employment

• Served beverages efficiently at weddings and private events.
• Cultivated warm relationships with regular customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and ready to meet customer needs.

Seasonal

• Unload freight from trailers to be stocked in warehouse.
• Continuous standing and lifting of up to 65 pounds for 12 hour shifts.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.