Alyssa Keller
Wake Forest,NC
Summary
Highly skilled Community Director with a background in overseeing diverse communities and designing engaging programs. Strengths include strong leadership, strategic planning, and conflict resolution skills. Previous impact includes improving community engagement through innovative programming and fostering positive relationships among residents. Demonstrated ability to cultivate an inclusive environment that promotes collaboration and respect.
Overview
8
8
years of professional experience
Work History
Community Director
CWS Apartments
Cary, North Carolina
03.2023 - Current
- Leading and managing the community team, ensuring that all members are working together to achieve goals.
- Developing and implementing strategies for increasing engagement within the community.
- Prepared detailed budgets and financial reports for the property.
- Monitored market trends to ensure competitive pricing structures for apartments under management.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Coordinated with vendors for the procurement of services such as repairs, capital improvements, landscaping.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared all documents and collected all payments from tenants.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Handled all move-in and move-outs for new or departing tenants.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Maximized occupancy with strong marketing and tenant relations skills.
- Improved NOI through rent growth and expense management.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Oversaw repairs and enhancements by working closely with maintenance staff.
Property Manager
Lincoln Property Company
07.2022 - Current
- Manage the property's financial performance (overseeing rents, occupancies and expenditures)
- Processing all invoices/ account payables
- Oversee resident retention, resident/ prospect relations, renewal, and leasing
- Ensure compliance with company policies and federal/ state/ county regulations
- Hire, Manage, train and guide all team members
- Oversee daily leasing paperwork and proper completion of service requests
- Analyze monthly performance and budget projections, and complete capital projects and budget forecasts
- Conducting Monthly/Weekly Reports
- Assigns and proofs all leasing paperwork
- Audits and adheres to lease file policy with consistency
- Coordinate with vendors for all property concerns/ needs
- Update make-ready board on a weekly basis and schedule all make ready items to be completed with required timeframe
- Processing Payments, Generating and Filing Notices (late letters, five-day notices, small balance letters) and communicating with legal counsel
Assistant Property Manager
MAA
12.2020 - 07.2022
- Overlooking Leasing Team
- Processing Payments, Generating and Filing Notices (late letters, five-day notices, small balance letters) and communicating with legal counsel
- Processing all invoices/ account payables
- Conducting Monthly/Weekly Reports
- Manage Utilities (billing back residents for usage, starting and stopping service, issuing bills
- Managing all Resident Accounts (placing/removing charges/credits and scheduling recurring charges on ledger, explaining bills to residents, renewals, and signing and executing leases)
- Assisting Accounting/ Receivables Department(s)(closing accounts at move-out and conducting final account statements, sending final account statements for reimbursement refunds/ owed balances, completing refund/ delinquent packets and updating past residents of status
Assistant Property Manager
Greystar
08.2019 - 12.2020
- Overlooking Leasing Team
- Processing Payments, Generating and Filing Notices (late letters, five-day notices, small balance letters) and communicating with legal counsel
- Processing all invoices/ account payables
- Conducting Monthly/Weekly Reports
- Manage Utilities (billing back residents for usage, starting and stopping service, issuing bills
- Managing all Resident Accounts (placing/removing charges/credits and scheduling recurring charges on ledger, explaining bills to residents, renewals, and signing and executing leases)
- Assisting Accounting/ Receivables Department(s)(closing accounts at move-out and conducting final account statements, sending final account statements for reimbursement refunds/ owed balances, completing refund/ delinquent packets and updating past residents of status
Leasing and Marketing Professional
Greystar
03.2018 - 08.2019
- Assisting prospects (community tours/apartment showings, answering emails, and phone calls)
- Processing applications and preparing all documents
- Inspecting apartments prior to move in
- Assisting all resident needs
- Conducting weekly / monthly reports
- Design and manage all marketing activities
- Processing all resident renewals
- Following up with prospects and new move-ins
Lead Resident Services Coordinator
Greystar
09.2017 - 03.2018
- Guiding Resident needs; making reservations, handling packages, & following up on work orders
- Managing the Team's Schedule
- Answering phone calls and informing prospects of available apartments
- Engage with Guest to bring forth a lively living atmosphere
Education
Advanced Diploma -
Brooke Point Highschool
Stafford, VASkills
- Project Management
- Financial analysis
- Budget management
- Safety compliance
- Customer service
- Team leadership
- Vendor coordination
- Tenant relations
- Conflict resolution
- Time management
- Marketing strategy
References
Available upon request
Timeline
Community Director
CWS Apartments
03.2023 - Current
Property Manager
Lincoln Property Company
07.2022 - Current
Assistant Property Manager
MAA
12.2020 - 07.2022
Assistant Property Manager
Greystar
08.2019 - 12.2020
Leasing and Marketing Professional
Greystar
03.2018 - 08.2019
Lead Resident Services Coordinator
Greystar
09.2017 - 03.2018
Advanced Diploma -
Brooke Point Highschool