Alyssa Klein
Idaho Falls,ID
Summary
Proven to excel in high-stress environments, I have acquired exceptional communication and problem-solving skills, thriving in high-pressure environments. I am eager to apply my creative and innovative approach to drive further success in customer engagement and satisfaction, leveraging a strong foundation in customer service, and teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Best Buy
10.2023 - Current
- Developed extensive customer service skills by assisting customers with product selection, managing inventory levels effectively, and resolving issues promptly
- Provided excellent customer service, answering questions and processing orders efficiently
- Maintained composure during high-volume periods and special events
Paraprofessional
Community Connections Inc
10.2023 - Current
- Fostered meaningful connections within the community, enhancing client engagement through proactive support
- Drove positive outcomes by implementing strategic support practices that elevate client satisfaction and community cohesion
- Assisted with medication while on shift
Carhop/Server
Buffalo Center Drive Inn
05.2017 - 08.2023
- Ensured seamless customer service by promptly resolving complaints
- Providing each customer with a great experience making sure they had exquisite service
Barista
Tailwind Concessions
03.2023 - 05.2023
- Mastered extensive drink and food menu to provide detailed explanations to customers
- Worked in a fast-paced airport environment while still attending to the customer's needs
- Maintained composure during high-volume periods and special events
Barista
Rustic Blends
08.2020 - 08.2022
- Mastered extensive drink and food menu to provide detailed explanations to customers
- Ensured a clean and sanitized workstation, adhering to health and safety guidelines
- Provided excellent customer service, answering questions and processing orders efficiently
Education
High School Diploma -
Delta High School
05.2020
Film And Video Production & Screenwriting
Loyola Marymount University
Film And Video Production & Screenwriting
Boise State University
Skills
- Exceptional customer service
- Strong communication
- Problem-solving abilities
- Teamwork
- Collaboration
- Adaptability
- Ability to handle high-stress situations
- Safety awareness knowledge pertinent to aviation standards
Certification
- CPR Certification
- First Aid Certification
- Medication Certification
- Inflight Institute Cabin Crew Training Program Certificate
Timeline
Customer Service Specialist
Best Buy
10.2023 - Current
Paraprofessional
Community Connections Inc
10.2023 - Current
Barista
Tailwind Concessions
03.2023 - 05.2023
Barista
Rustic Blends
08.2020 - 08.2022
Carhop/Server
Buffalo Center Drive Inn
05.2017 - 08.2023
High School Diploma -
Delta High School
Film And Video Production & Screenwriting
Loyola Marymount University
Film And Video Production & Screenwriting
Boise State University