Alyssa Koon
Altamonte Springs
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Senior Front Office Assistant
Orlando Health
Longwood
02.2024 - Current
- Managed front desk operations, facilitating efficient patient check-in.
- Coordinated patient appointments, ensuring accurate scheduling and minimal wait times.
- Assisted healthcare providers with administrative tasks and document preparation.
- Communicated with patients about services and insurance, enhancing understanding and satisfaction.
- Trained new staff on office procedures and customer service standards.
Customer Service Representative
WAWA
Altamonte Springs
01.2021 - 02.2024
- Greeted customers and efficiently took orders for coffee drinks, food items, and other beverages, ensuring a positive experience.
- Delivered exceptional customer service by actively engaging with customers and promptly addressing inquiries, enhancing satisfaction.
- Handled cash, credit, and digital payments with attention to detail and security.
- Stocked shelves with merchandise to ensure product availability for customers.
- Resolved customer complaints with empathy and professionalism, fostering trust and loyalty.
Team Member
McDonalds
Altamonte Springs
05.2020 - 08.2021
- Monitored stock levels and restocked supplies to ensure product availability for customers.
- Trained new crew members on operational procedures and safety protocols.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Processed cash and credit card payments, ensuring accurate and efficient transactions for a positive customer experience.
- Assisted customers with orders and provided product recommendations to enhance satisfaction and drive sales.
Team Member
Pizza Hut
Apopka
06.2018 - 05.2020
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Collaborated with team to ensure smooth restaurant operations during peak hours.
- Processed customer payments efficiently at cash register, facilitating smooth transactions.
- Ensured cleanliness and organization of kitchen and dining areas, contributing to a positive dining experience.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FLSkills
- Customer service
- Effective communication
- Time management
- Conflict resolution
- Problem solving
- Adaptability
- Team collaboration
Timeline
Senior Front Office Assistant
Orlando Health
02.2024 - Current
Customer Service Representative
WAWA
01.2021 - 02.2024
Team Member
McDonalds
05.2020 - 08.2021
Team Member
Pizza Hut
06.2018 - 05.2020
High School Diploma -
Lake Brantley High School