Alyssa Kruzinski
Schenectady,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every person I come in contact with has a positive experience.
Overview
6
6
years of professional experience
Work History
911 Emergency Dispatcher
Albany County Sheriff's Office
Clarksville, New York
04.2025 - Current
- Answered emergency calls for Albany County Sheriff's Office and gathered critical caller details.
- Coordinated communication between first responders and dispatch teams.
- Operated radio systems to relay critical information promptly.
- Documented incident details accurately in computer-aided dispatch software.
- Provided calm support to callers during high-stress situations.
- Managed multiple calls simultaneously while prioritizing urgent requests.
- Collaborated with law enforcement agencies to enhance response efficiency.
- Trained new dispatchers on protocols and communication procedures.
- Received incoming calls from the public and determined the nature of the emergency.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Monitored multiple radio frequencies simultaneously while entering data into
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
Medical Coder
Progressive
Albany, New York
04.2024 - 04.2025
- Reviewed medical records for accurate coding and compliance with regulations.
- Assigned appropriate codes for diagnoses and procedures using coding software.
- Conducted regular audits of coded records to identify areas for improvement.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Verified proper coding, sequencing of diagnoses, and accuracy of procedures.
Server/Bartender
The shaker and vine
Schenectady, New York
01.2023 - 05.2024
- Took food and drink orders using POS system
- Delivered entrées, sides, and beverages with accurate timing
- Checked guest satisfaction and resolved service issues promptly
- Maintained clean tables, bar area, and service stations
- Followed food safety and alcohol service standards
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Effectively multitasked within fast-paced environment.
Server/Bartender
Dizzy Chicken BBQ
Saratoga Springs, New York
06.2020 - 11.2022
- Greeted guests and guided menu choices at Dizzy Chicken BBQ
- Prepared mixed drinks and poured beer for bar and dining guests
- Took food and drink orders using POS system
- Maintained clean tables, bar area, and service stations
- Checked guest satisfaction and resolved service issues promptly
- Followed food safety and alcohol service standards
- Effectively multitasked within fast-paced environment.
Education
Colonie Central Highschool
Colonie , NYAssociate of Applied Science - Criminal Justice
Hudson Valley Community College
Troy, NY05-2021
Skills
- Clear communication
- Active listening
- Attention to detail
- Memory retention
- Patience and tolerance
- Information gathering
Timeline
911 Emergency Dispatcher
Albany County Sheriff's Office
04.2025 - Current
Medical Coder
Progressive
04.2024 - 04.2025
Server/Bartender
The shaker and vine
01.2023 - 05.2024
Server/Bartender
Dizzy Chicken BBQ
06.2020 - 11.2022
Colonie Central Highschool
Associate of Applied Science - Criminal Justice
Hudson Valley Community College