Alyssa Langan
Portland,OR
Summary
Highly detail-oriented and professional Branch Operations Coordinator successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
8
8
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
08.2023 - Current
- Managed branch budget, optimizing resources to achieve financial goals.
- Assisted Branch Operations Manager with ad-hoc tasks.
Fit Model
Option Agency
10.2021 - Current
- Secured repeat bookings through outstanding professionalism and versatility.
Tasting Room Associate
Willamette Valley Vineyards
05.2021 - Current
- Assisted in training new team members on tasting room procedures, policies, and best practices for customer engagement.
- Demonstrated adaptability in accommodating diverse groups of guests, including large parties or those with special needs or requests.
- Increased sales through upselling techniques and promoting wine club membership benefits to guests.
- Handled cash transactions accurately and efficiently while maintaining a high level of customer service.
Barista/Shift Supervisor
Starbucks
11.2020 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Assistant Bakery Manager/Cake Decorator/Baker
Market Of Choice
01.2019 - 11.2020
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Developed and implemented new operational procedures to reduce waste, resulting in cost savings for the department.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
Pastry Chef/Sous Chef/Lead
Chumash Casino & Resort
04.2016 - 11.2018
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Cycled menus to keep offerings fresh and interesting for customers.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
Education
No Degree - Baking And Pastry Arts
Santa Barbara City College
Santa Barbara, CA06.2014
Associate of Arts -
Sierra College
Rocklin, CA06.2011
Skills
- Customer Relationships
- Staff Training
- Attention to Detail
- Cash Handling
- Compliance Monitoring
- Budget Planning
- Relationship building and management
Timeline
Branch Operations Coordinator
Wells Fargo
08.2023 - Current
Fit Model
Option Agency
10.2021 - Current
Tasting Room Associate
Willamette Valley Vineyards
05.2021 - Current
Barista/Shift Supervisor
Starbucks
11.2020 - Current
Assistant Bakery Manager/Cake Decorator/Baker
Market Of Choice
01.2019 - 11.2020
Pastry Chef/Sous Chef/Lead
Chumash Casino & Resort
04.2016 - 11.2018
No Degree - Baking And Pastry Arts
Santa Barbara City College
Associate of Arts -
Sierra College