Thalya Alcantara
New York
Summary
Detail-oriented Branch Operations Coordinator with a proven record in compliance monitoring and process improvement. Skilled in enhancing operational efficiency and customer satisfaction through effective communication and team collaboration.
Operations professional prepared for role with comprehensive experience in branch management and operational efficiency. Valued for collaborative approach and results-driven mindset, ensuring reliable performance and adaptability to changing needs. Key skills include process optimization and team leadership.
Overview
15
15
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
03.2025 - Current
- Assisted in implementing process improvements for streamlined workflows and service delivery.
- Monitored compliance with company policies and regulatory requirements to ensure operational integrity.
- Supported training initiatives for new staff on branch procedures and customer service standards.
- Managed scheduling and resource allocation to optimize branch performance and productivity.
- Collaborated with team members to resolve customer inquiries and enhance service quality.
- Prepared reports on branch activities, identifying trends for management review and action.
- Engaged in cross-functional communication to align goals and improve overall operational effectiveness.
- Conducted regular audits to ensure compliance with company policies and industry regulations.
- Enhanced customer satisfaction through effective communication and prompt resolution of issues.
- Organized office operations and procedures.
- Coordinated daily branch operations to enhance efficiency and customer satisfaction.
- Effectively managed risk by implementing strategies aligned with corporate guidelines.
- Built rapport with clients by consistently providing exceptional service leading to repeat business.
- Utilized software systems to record progress of various tasks.
- Oversaw inventory management, reducing waste and maintaining optimal stock levels.
- Facilitated timely resolution of customer complaints, enhancing client satisfaction rates significantly over time.
- Improved branch efficiency by streamlining processes and procedures for daily operations.
- Collaborated with other branches to share best practices and improve overall operational performance.
- Implemented new software systems to streamline workflow and increase productivity.
Administrative Assistant Associate
Wells Fargo Advisors
05.2019 - 04.2024
- Managed scheduling and calendar coordination for executives, optimizing time allocation and meeting efficiency.
- Prepared comprehensive reports and presentations, ensuring accuracy and clarity in communication.
- Facilitated onboarding processes for new team members, enhancing integration into organizational culture.
- Streamlined office procedures, resulting in improved workflow and reduced administrative delays.
- Maintained confidential client information utilizing secure database management systems to protect sensitive data.
- Led initiatives to enhance operational efficiencies, identifying areas for process improvement within the department.
- Streamlined administrative processes for enhanced productivity and improved workflow within the department.
- Enhanced communication between team members with regular updates, status reports, and meeting coordination.
- Contributed to successful project completion by assisting team members with research assignments or other support tasks as needed.
Administrative Assistant
Itau BBA
06.2018 - 03.2019
- Managed executive schedules, coordinating appointments and meetings to optimize time efficiency.
- Developed and maintained filing systems, ensuring document retrieval accuracy and compliance with company policies.
- Facilitated communication between departments, promoting collaboration and enhancing overall operational effectiveness.
- Streamlined office processes through implementation of digital tools, increasing workflow efficiency and reducing administrative bottlenecks.
Executive Secretary
LCN TD
04.2012 - 12.2017
- Managed executive calendars, coordinating appointments and meetings efficiently.
- Streamlined communication between departments, enhancing information flow and collaboration.
- Organized travel arrangements, ensuring compliance with organizational policies and budget constraints.
- Prepared detailed reports and presentations, supporting senior leadership in strategic decision-making.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
Retail Sales Specialist
Modell's Sporting Goods
09.2011 - 03.2012
- Enhanced customer experience through product knowledge and personalized assistance.
- Facilitated sales transactions efficiently using point-of-sale systems.
- Trained new staff on company policies and product offerings to ensure consistent service.
- Analyzed inventory levels and coordinated restocking efforts to maintain optimal stock availability.
- Developed promotional displays to enhance product visibility and drive sales growth.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
Education
Associate of Science - Business Administration
Borough of Manhattan Community College
12.2021
Skills
- Office administration
- Document preparation
- Compliance monitoring
- Budget planning
- Branch operations management
- Excellent work ethic
- Customer service
- Team player
- Strong team-builder
- Attention to detail
- Customer relationships
- Decision-making
- Cash handling
- Relationship building and management
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Branch Operations Coordinator
Wells Fargo
03.2025 - Current
Administrative Assistant Associate
Wells Fargo Advisors
05.2019 - 04.2024
Administrative Assistant
Itau BBA
06.2018 - 03.2019
Executive Secretary
LCN TD
04.2012 - 12.2017
Retail Sales Specialist
Modell's Sporting Goods
09.2011 - 03.2012
Associate of Science - Business Administration
Borough of Manhattan Community College