Alyssa Lauriano
Citrus Heights,California
Summary
I have very good experience in customer service at Thunder Valley Casino. Proven ability to train staff and resolve conflicts effectively while managing high-pressure situations. Skilled in cash handling and POS operations, ensuring smooth transactions and exceptional guest experiences. Strong multitasker committed to team collaboration and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Thunder Valley Casino
08.2024 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took food to-go order's and prepared them for the guest as well as selling pastry items and taking cake orders.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Checked in with servers to confirm preparedness before seating customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Delivery Driver
Roadie Inc.
03.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Team Member
Menchie's Frozen Yogurt
11.2023 - 01.2024
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Crew Team Member
McDonald's
03.2022 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Trained new team members on procedures, customer service, and sales techniques.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Visions In Education Charter School
5030 El Camino Ave, Carmichael, CA 9560806-2024
Skills
- Customer service
- Time management
- Employee training
- Conflict resolution
- Sales techniques
- Order processing
- Cash handling
- Team collaboration
- POS system operations
- Menu memorization
- Safe food handling
- Item promotion
- Strong multitasking
Certification
- First Aid Certification - American Red Cross.
- Food Handler Certification (FHC) - State Health Departments.
Timeline
Restaurant Hostess
Thunder Valley Casino
08.2024 - Current
Delivery Driver
Roadie Inc.
03.2024 - Current
Team Member
Menchie's Frozen Yogurt
11.2023 - 01.2024
Crew Team Member
McDonald's
03.2022 - 10.2023
High School Diploma -
Visions In Education Charter School
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