Alyssa Lockwood
The Woodlands,TX
Summary
Seasoned Assistant Room Operation Manager with a proven track record of enhancing operational efficiency and elevating guest satisfaction at The Woodlands Waterway Marriott. Adept in employee supervision, I leverage computer skills and a focus on follow-through to drive excellence in hospitality services. Expert in staff management, I foster team engagement and streamline processes for optimal performance.
Overview
10
10
years of professional experience
Work History
Assistant Rooms Operations Manager
The Woodlands Waterway Marriott
The Woodlands, TX
03.2024 - Current
- Led initiatives that enhanced employee engagement and retention rates within the team.
- Oversaw budgeting and financial forecasting to align operations with organizational goals.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Assistant Room Operation Manager
Renaissance Plano Legacy West
Plano, Texas
10.2021 - 03.2024
- Supervised operations team to support operational excellence and excellent customer service
- Developed and maintain operational guidelines for staff
- Evaluated current operational strategies and recommend improvements
- Monitored employee productivity and optimized procedures to reduce costs
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival
- Motivated and rewarded employees to improve engagement.
- FSPSMS
- GXP
- Micros
- CTAC (Centralized Travel Agency Commissions)
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Mentored and trained new employees on company policies and procedures.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
Guest Experience Expert
Renaissance Plano Legacy West
Plano, Texas
12.2019 - 10.2021
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival
- FSPSMS
- GXP
- Micros
- Cultivated relationships with guests by providing superior hospitality services.
- Demonstrated strong problem-solving skills to identify solutions to guest inquiries.
Guest Experience Expert
The Woodlands Waterway Marriott
The Woodlands
04.2019 - 12.2019
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival
- Motivated and rewarded employees to improve engagement.
- FSPSMS
- GXP
- Micros
- Cultivated relationships with guests by providing superior hospitality services.
Cashier
Bed Bath & Beyond
The Woodlands
03.2016 - 12.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes.
Education
No Degree - Theatre Education
Lone Star College System
USHigh School Diploma - undefined
Oak Ridge High School
05-2018
Skills
- Focus and Follow-Through
- Employee Supervision
- Records Organization and Management
- Purchasing and Planning
- Hiring and Onboarding
- Money Handling
- Staff Management
- Time Management
- Hiring and Training
- Computer Skills
Timeline
Assistant Rooms Operations Manager
The Woodlands Waterway Marriott
03.2024 - Current
Assistant Room Operation Manager
Renaissance Plano Legacy West
10.2021 - 03.2024
Guest Experience Expert
Renaissance Plano Legacy West
12.2019 - 10.2021
Guest Experience Expert
The Woodlands Waterway Marriott
04.2019 - 12.2019
Cashier
Bed Bath & Beyond
03.2016 - 12.2016
High School Diploma - undefined
Oak Ridge High School
No Degree - Theatre Education
Lone Star College System