Sterling M Finch
Atlanta,GA
Summary
Results-driven hospitality leader with 7+ years in guest service and 3+ years managing operations. Recognized for driving operational excellence, improving guest satisfaction scores, and leading high-performing teams. Skilled in rooms operations leadership, cross-department collaboration, and strategic process improvement.
Overview
3
3
years of professional experience
Work History
Assistant Rooms Operations Manager
JW Marriott Atlanta Buckhead
Atlanta, GA
08.2024 - Current
- Lead daily rooms and housekeeping operations for 371 guest rooms, ensuring luxury brand standards.
- Supervise and develop a team of 30+ associates, driving training, engagement, and performance improvement.
- Achieved #1 Housekeeping Team for Cleanliness in Competitive Set (2024).
- Contributed to property recognition as #1 Most Improved JW Marriott in brand portfolio (2024).
- Partnered with engineering, front office, and guest services to improve operational efficiency and guest satisfaction.
Assistant Operations Manager (Voyage Program Rotation)
The Westin Peachtree Plaza
Atlanta, GA
07.2023 - 07.2024
- Supported room operations for 1,073 guest rooms, coordinating with housekeeping and maintenance to ensure service standards.
- Streamlined inspections process, inventory management, and guest satisfaction follow-ups.
- Collaborated on property-wide projects and trained new associates on Marriott brand standards.
Front Desk Supervisor
Courtyard by Marriott
Warwick, RI
09.2022 - 05.2023
- Oversaw front desk operations for a 100-room property, handling reservations, service recovery, and guest interactions.
- Maintained confidentiality of guest information and mentored new team members.
Education
Marriott Voyage Global Leadership Development Program - Rooms Operations Management
Marriott Voyage
06-2024
Bachelor of Science - Hotel & Lodging Management
Johnson & Wales University
Providence, RI05-2023
Skills
- Marriott LightSpeed
- PMS
- Team development
- Microsoft Excel
- Microsoft Word
- Team Training
- Associate Engagement
- Strategic Planning
- KPI Analysis
- Service Recovery
- Brand Standards
- Guest Satisfaction Optimization
- Operational efficiency
Certifications And Accolades
- Marriott Rooms Operations Voyager Graduate
- Marriott “Commitment of the Week” Award
- #1 Housekeeping Team in Comp Set (2024)
- #1 Most Improved JW Marriott (2024)
- WSET Level 1 – Wine & Spirits
- CPR & Emergency Medical Responder – American Heart Association
- Presidential Volunteer Service Award
Timeline
Assistant Rooms Operations Manager
JW Marriott Atlanta Buckhead
08.2024 - Current
Assistant Operations Manager (Voyage Program Rotation)
The Westin Peachtree Plaza
07.2023 - 07.2024
Front Desk Supervisor
Courtyard by Marriott
09.2022 - 05.2023
Marriott Voyage Global Leadership Development Program - Rooms Operations Management
Marriott Voyage
Bachelor of Science - Hotel & Lodging Management
Johnson & Wales University
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