Alyssa Lopez
Weslaco,TX
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Bank Customer Service Representative
Qualfon
Harlingen, Texas
08.2025 - Current
- Provided personalized assistance for account inquiries and transaction requests, enhancing customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving, improving overall service quality.
- Maintained accurate records of customer interactions and transactions, ensuring compliance with regulatory requirements.
- Monitored customer accounts for suspicious activity according to established protocols.
- Analyzed trends in customer feedback data in order to identify areas for improvement.
Daycare Teacher
Tru Fit
Harlingen, Tx
04.2019 - 05.2020
- Developed engaging lesson plans for diverse age groups.
- Facilitated daily activities promoting social and emotional growth.
- Supervised children during playtime and structured activities.
- Implemented safety protocols to ensure a secure environment.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Provided guidance on social development issues such as sharing, following directions.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Daycare Teacher
Early Childhood Education Center
Harlingen, Texas
06.2018 - 12.2019
- Collaborated with parents to discuss children's progress and needs.
- Implemented safety protocols to ensure a secure environment.
- Taught children foundational skills in colors, shapes and letters.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Created a positive, nurturing environment for young students.
- Developed lesson plans and activities to engage children in learning.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Read aloud and played alphabet games to encourage early literacy.
Daycare Assistant
The Garden Daycare
Harlingen, 78550
08.2017 - 05.2018
- Assisted teachers in implementing daily educational activities for children.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
- Supervised children during playtime and ensured a safe environment.
- Enforced rules to teach good manners and maintain safe environment.
- Supported meal preparation and ensured proper dining etiquette among children.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Developed positive relationships with parents through communication about their child's daily activities.
Education
Southern Careers Institute
Harlingen, 78550 08.2025 - 09.2026
Skills
- Effective communication
- Relationship building
- Reliability
- Multitasking Abilities
- Positive attitude
- Staff assistance
- Early childhood education
- Patience and empathy
- Safety
- CPR training
Timeline
Bank Customer Service Representative
Qualfon
08.2025 - Current
Southern Careers Institute
08.2025 - 09.2026
Daycare Teacher
Tru Fit
04.2019 - 05.2020
Daycare Teacher
Early Childhood Education Center
06.2018 - 12.2019
Daycare Assistant
The Garden Daycare
08.2017 - 05.2018