Summary
Work History
Education
Skills
Languages
Timeline
Generic

Alyssa Maldonado

Garden Grove,CA

Summary

Outgoing, responsible, and motivated College student ready to apply education in the workplace pursuing flexible part-time employment including weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices, and highly-motivated with the desire to take on new challenges. An employee and patient individual with experience in customer service, along with multitasking and time management abilities, devoted to giving each and every customer a positive and memorable experience. Also known as a friendly mannered employee, knowledgeable, and hard-working team player. Well-organized, reliable and efficiently completes given assignments in a timely manner. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proven skills in connecting with customers and effectively communicating. Contributes to smooth front-end operations and goes beyond requirements to exceed expectations.

Work History

Sales Associate

Value Maxx
Anaheim, CA
12.2023 - 02.2024
  • Answered incoming telephone calls to provide store, products and services information.
  • Assessed customer needs to provide assistance and information on product features.
  • Assisted customers with product selection, sizing and styling.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Demonstrated product features and benefits for customers' needs.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Greeted customers and provided exceptional customer service.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed transactions using a point-of-sale system.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels

Food and Beverage Cashier

The Walt Disney Company
Anaheim, CA
09.2023 - 01.2024
  • Assisted customers with their orders, answered questions about menu items, and took accurate payment information.
  • Assisted customers by providing information and resolving complaints.
  • Assisted fellow employees in completing various tasks during busy periods or when short-staffed.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Built and maintained productive relationships with employees.
  • Counted money in the cash drawer at the beginning and end of shifts to ensure that amounts were correct.
  • Conducted price checks on products as requested by customers.
  • Demonstrated knowledge of restaurant's menu items, ingredients, preparation methods, pricing structure, discounts, promotions.
  • Ensured compliance with all applicable health codes regarding food handling procedures.
  • Greeted customers promptly and responded to questions.
  • Greeted incoming guests warmly and provided them with menus or specials when appropriate.
  • Handled all cash transactions accurately according to established procedures.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained cleanliness of work area throughout shift.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Maintained work area and kept cash drawer organized.
  • Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
  • Operated the point of sale system to process payments from customers quickly and accurately.
  • Organized promotional displays within store for maximum visibility and appeal.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed refunds and exchanges according to company policies while maintaining high customer satisfaction ratings.
  • Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.

Education

High School Diploma -

Orange High School
Orange, CA
06-2022

Real Estate

Santiago Canyon College
Orange, CA

Skills

  • Active Listening
  • Adaptable and Flexible
  • Basic Mathematics
  • Cash Handling Accuracy
  • Cleaning and Sanitizing
  • Cooperative Attitude
  • Continuous Improvement
  • Customer Assistance
  • Drawer Balancing
  • Exceptional Customer Service
  • Excellent Communication Skills
  • Flexible Schedule
  • Food Safety Knowledge
  • Goal-Oriented
  • Honest and Dependable
  • Listening Skills
  • Merchandising Knowledge and Understanding
  • Money Handling
  • Multi-Tasking Strength
  • Order Taking
  • Outgoing Personality
  • Verbal/Written Communication Skills
  • Positive and Professional
  • Problem-Solving Abilities
  • Relationship Building
  • Reliable and Punctual
  • Reliable and Responsible
  • Self Motivation
  • Stocking and Receiving
  • Teamwork and Collaboration
  • Team Leadership

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Sales Associate

Value Maxx
12.2023 - 02.2024

Food and Beverage Cashier

The Walt Disney Company
09.2023 - 01.2024

High School Diploma -

Orange High School

Real Estate

Santiago Canyon College
Alyssa Maldonado