Alyssa Maraganis
Santa Clarita,CA
Summary
I have many awards to show for my excellence in leadership as well as working in teams or groups. Including my leadership medal I received from Saugus High School nominated by many of my teachers, as well as a Most Valuable Player award I received from my High School’s Frosh girls basketball team. I am very hard working and dedicated. I strive to be the best at anything I do with a positive attitude and a humble manner.
Overview
2
2
years of professional experience
Work History
Hostess
Kisho Japanese Restaurant
Santa Clarita
02.2025 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Lead
Six Flags Magic Mountain
Santa Clarita
06.2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Education
Cosmetology
Simi Valley Institute
Simi Valley, CASaugus High School
Santa Clarita05.2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Exceptional communication
- Guest engagement
- Payment processing
- Cleanliness maintenance
- Guest complaint resolution
- Complaint handling
- Seating arrangements
- Upselling
- Menu memorization
- Reservation coordination
- Reservations management
- Restroom servicing
- Positive and professional
- Hospitality and accommodation
- Calm demeanor
- Phone Etiquette
Timeline
Hostess
Kisho Japanese Restaurant
02.2025 - Current
Lead
Six Flags Magic Mountain
06.2023 - 08.2024
Cosmetology
Simi Valley Institute
Saugus High School