Alyssa Murillo
Rockwall,TX
Summary
Proven track record in enhancing customer satisfaction and team efficiency at Walgreens, showcasing exceptional customer service and problem resolution skills. Excelled in high-pressure environments, achieving positive outcomes through effective collaboration and prioritization. Demonstrated ability to significantly improve customer experience, embodying professionalism and a results-driven approach.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Restaurant Hostess
Fatted Calf Co.
01.2021 - 11.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Bachelor of Arts - Criminology/Criminal Justice
University of Houston - Clear Lake
Houston, TX05.2025
Associate of Arts - General Studies
Collin County Community College District
Plano, TX05.2023
High School Diploma -
Rockwall High School
Rockwall, TX06.2022
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Calm and Professional Under Pressure
- Work Prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureTimeline
Customer Service Associate
Walgreens
11.2022 - Current
Restaurant Hostess
Fatted Calf Co.
01.2021 - 11.2022
Bachelor of Arts - Criminology/Criminal Justice
University of Houston - Clear Lake
Associate of Arts - General Studies
Collin County Community College District
High School Diploma -
Rockwall High School