Alyssa Nelson
Brock,NJ
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Shift Leader
Playa Bowls
Brick NJ
10.2021 - Current
- Implemented process improvements to enhance order accuracy and speed of service during peak hours.
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new team members on operational procedures and customer engagement techniques.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability and reduce waste.
- Resolved customer complaints promptly, ensuring positive experiences and fostering customer loyalty.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Team Associate
Hoffmans Ice Cream
Point Pleasant, NJ
03.2021 - 10.2021
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Monitored product quality and consistency, adhering to company standards for freshness and taste.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
Education
Associate of Science - Criminal Justice
Ocean County College
Toms River, NJ05.2025
High School Diploma -
Brick Township High School
Brick NJ09.2023
Skills
- Cash handling
- Shift leadership
- Team leadership
- Staff development
- Availability management
- Problem-solving
- Verbal communication
- Flexible schedule
- Positive attitude
- Inventory management
Timeline
Shift Leader
Playa Bowls
10.2021 - Current
Team Associate
Hoffmans Ice Cream
03.2021 - 10.2021
Associate of Science - Criminal Justice
Ocean County College
High School Diploma -
Brick Township High School