Alyssa Norton
Dothan ,AL
Summary
Dynamic hospitality and business professional with 6+ years of experience restaurant and front‑of‑house service. Recognized for driving revenue growth, boosting client satisfaction, and increasing sales through exceptional service and operational excellence. Adept at managing teams, handling financial transactions, and delivering measurable results with minimal oversight.
Overview
6
6
years of professional experience
Work History
Server Trainer
Darden Restaurants Inc
Dothan, AL
04.2019 - Current
- Assisted in training new servers on menu items and service protocols
- Demonstrated proper food handling and safety procedures to ensure compliance
- Collaborated with management to enhance team performance through targeted training sessions
- Provided feedback on server performance to identify areas for improvement
- Facilitated onboarding process for new hires, ensuring smooth transition into roles
- Educated staff on customer service best practices to enhance guest experience
- Engaged in continuous learning about menu changes and promotional offerings
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
High School Diploma -
Rehoboth
Skills
- Team member training
- Cash handling
- Sales Growth & Revenue Optimization
- Bank Deposits & Financial Accuracy
- Staff Leadership & Training
- Customer Service Excellence
- Bartending & Beverage Service
- Sales transactions
- Cash register operation
- Currency identification
- Cash drawer balancing
Timeline
Server Trainer
Darden Restaurants Inc
04.2019 - Current
High School Diploma -
Rehoboth