Alyssa Ocasio
Tampa,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Winghouse. Skilled in cash handling and guest engagement, I consistently resolved customer complaints, fostering repeat business. Fluent in Spanish, I thrive in fast-paced environments, ensuring timely order delivery and maintaining a welcoming atmosphere for all guests.
Overview
4
4
years of professional experience
Work History
Server
Winghouse
Tampa, FL
03.2025 - 12.2025
- Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Assisted in training new staff on menu items and service protocols, fostering a supportive environment.
Server Bartender
Bowlero Lanes
Tampa, FL
08.2024 - 03.2025
- Provided excellent customer service in fast-paced environment, ensuring guest satisfaction and positive dining experiences.
- Managed food and beverage orders efficiently, minimizing wait times and enhancing operational flow.
- Collaborated with kitchen staff to ensure timely delivery of orders and adherence to quality standards.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere for guests.
Server
Game Time
Tampa, FL
06.2022 - 03.2023
- Adapted quickly to changes in menu and specials, providing accurate information to guests.
- Managed cash register operations, ensuring accuracy in transactions and balanced cash drawers at shift end.
- Resolved customer complaints promptly, maintaining positive relationships and encouraging repeat business.
- Contributed to inventory management by tracking supplies and assisting with stock replenishment processes.
Education
High School Diploma -
Wiregrass Ranch High School
Wesley Chapel, FLSkills
Customer Service
POS & Cash Handling
Bartending
Multitasking
Time Management
Attention to Detail
Food Safety & Sanitation
Teamwork
Menu & Product Knowledge
Bilingual (Spanish)
Timeline
Server
Winghouse
03.2025 - 12.2025
Server Bartender
Bowlero Lanes
08.2024 - 03.2025
Server
Game Time
06.2022 - 03.2023
High School Diploma -
Wiregrass Ranch High School