Alyssa Oldham
Madisonville,US
Summary
Motivated Customer Account Specialist with 4 years of experience. Provides expert beginning-to-end customer service. Skilled in effectively investigating and resolving critical customer issues. Demonstrates solid computer and accounting skills. Empathetic and patient when especially when it comes to servicing customers. Also experienced in factory/warehouse work.
Overview
2
2
years of professional experience
Work History
Customer Care Specialist
Alight Solutions
09.2023 - 01.2024
- Assisted customers with inquiries about products and services via phone, email, and chat
- Provided timely responses to customer questions and complaints in a professional manner
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes
- Answered general HRA questions
- Scheduled appointments
- Made outbound calls with case resolutions.
Teacher's Assistant
Hopkins County Schools Academy
08.2022 - 11.2022
- Facilitated small group instruction and activities for students of varying abilities
- Assisted teachers with creating and maintaining a safe, orderly learning environment
- Supported teachers by preparing materials, setting up equipment, and organizing supplies
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
Customer Service Representative
TTEC
01.2022 - 06.2022
- Assisted customers with credit card accounts
- Helped with refunds
- Took online credit card payments
- Completed accurate transfers
- Provided accurate information that satisfied customers needs.
Line Worker
Whitehall Industries
Paducah, KY
09.2021 - 01.2022
- Learned how to use certain tools & heavy machinery to put car parts together.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Education
Certified Medical Assistant - Healthcare
Ross College
Hopkinsville, KYHigh School Diploma -
Hopkins County Schools Academy
Madisonville, KY05.2020
Skills
- Payment Processing
- Quality Assurance
- Product or Service support
- Inbound Customer Service
- Material handling
Timeline
Customer Care Specialist
Alight Solutions
09.2023 - 01.2024
Teacher's Assistant
Hopkins County Schools Academy
08.2022 - 11.2022
Customer Service Representative
TTEC
01.2022 - 06.2022
Line Worker
Whitehall Industries
09.2021 - 01.2022
Certified Medical Assistant - Healthcare
Ross College
High School Diploma -
Hopkins County Schools Academy