Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Alyssa Osterstock

Roseville,CA

Summary

Outgoing professional with extensive experience in customer service and office management. Proven track record of enhancing client satisfaction and streamlining operations through effective communication and organizational skills.

Overview

14
14
years of professional experience

Work History

Server

Public House Downtown
Sacramento, CA
04.2021 - 07.2025
  • Delivered excellent customer service, fostering guest loyalty, and positive experiences.
  • Trained five new servers, supporting their successful onboarding and performance.
  • Handled guest inquiries and complaints promptly and professionally, ensuring a positive experience.
  • Operated point-of-sale systems to input orders, split bills, and process payments accurately.

Real Estate Agent

Keller Williams
Folsom, CA
06.2021 - 06.2023
  • Managed listing paperwork, sales tracking, and databases to support faster deal closures.
  • Answered client inquiries promptly, boosting satisfaction, and maintaining reliable communication.
  • Built relationships with appraisers, lenders, and inspectors to keep transactions moving smoothly.
  • Guided clients through buying and selling, leading to smooth closings, and strong referrals.

Bartender

Stones Gambling Hall
Antelope, CA
10.2015 - 04.2021
  • Handled multiple tasks in a fast-paced environment, ensuring smooth operations and guest satisfaction.
  • Managed bar inventory and prepared reports, helping to maintain stock accuracy.
  • Stayed calm during peak hours, ensuring consistent, high-quality customer service.
  • Fostered strong teamwork through clear communication, contributing to a positive work environment.

Event Ambassador

Top Golf
Roseville, CA
08.2016 - 10.2017
  • Managed on-site operations during events, ensuring that all participants followed the plan and timeline
  • Tracked and reported on key metrics post-event, including attendance, revenue, and participant feedback, to assess success and areas for improvement.
  • Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
  • Participated in ongoing training to enhance job skills and knowledge.

Server

Thunder Valley Casino
Lincoln, CA
10.2014 - 10.2015
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other staff members to ensure efficient operations within the environment.

Spa Manager

Amazing Tans
Folsom, CA
10.2013 - 10.2014
  • Created and implemented spa policies and procedures, improving service consistency and staff efficiency.
  • Oversaw daily spa operations, ensuring smooth scheduling, inventory control, and supply management.
  • Led regular staff meetings to align team performance and uphold service standards.
  • Supported marketing strategy development, helping to boost client retention and attract new business.

Clinic Administrator

Massage Envy
Fair Oaks, CA
08.2011 - 10.2013
  • Entered patient demographics and insurance details accurately, supporting timely billing and record-keeping.
  • Generated weekly and monthly performance reports to inform senior management decisions.
  • Facilitated internal communication via email, phone, and memos, helping to ensure clinic coordination.
  • Maintained employee records to support accurate and on-time payroll processing.

Education

High School Diploma -

Granite Bay High School
Granite Bay, CA
06-2010

Psychology

American River College
Sacramento, CA

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Strong communication
  • Multitasking and organization
  • Positive and professional

Volunteer Experience

CASA - Court Appointed Special Advocates

  • Advocate for teenage girl in the system

Koinonia

  • Group home leader

Timeline

Real Estate Agent

Keller Williams
06.2021 - 06.2023

Server

Public House Downtown
04.2021 - 07.2025

Event Ambassador

Top Golf
08.2016 - 10.2017

Bartender

Stones Gambling Hall
10.2015 - 04.2021

Server

Thunder Valley Casino
10.2014 - 10.2015

Spa Manager

Amazing Tans
10.2013 - 10.2014

Clinic Administrator

Massage Envy
08.2011 - 10.2013

High School Diploma -

Granite Bay High School

Psychology

American River College

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