Alyssa Payton
Mooresville,NC
Overview
4
4
years of professional experience
Work History
Service Coordinator
Mooresville Ford
Mooresville, NC
01.2023 - Current
- Help service advisors create appointments.
- Take phone calls for service needs.
- Park cars when I am needed.
- Followed up with technicians to receive and communicate status updates.
Warranty Clerk Assistant
Mooresville Ford
Mooresville, NC
11.2022 - 01.2023
- I was learning to book warranty claims. I can book simple warranty claims such as recalls and TSB's.
Night Cashier
Mooresville Ford
Mooresville, NC
12.2021 - 11.2022
- Counted cash in register drawer at beginning and end of shift to balance.
- Greeted customers, answered questions and offered assistance with products and services.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Receptionist/File Clerk
Mooresville Ford
Mooresville, NC
08.2021 - 12.2021
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Made sure that all the service invoices were in the correct folder for filing system.
Assistant General Manager
Taco Bell Restaurant
Edenton, NC
03.2021 - 06.2021
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Motivated and led team members to work together to achieve targets.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Shift Leader
Taco Bell Restaurant
Edenton, NC
08.2020 - 03.2021
- Supervised and led employees to maintain productivity and customer service levels.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Delegated tasks to employees and monitored activities and task completion.
- Coached team members to increase productivity and reduce workplace accidents.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
Service Champion
Taco Bell Restaurant
Edenton, NC
10.2019 - 08.2020
- Trained new team members in cash register operation, stock procedures and customer services.
- Put special requests into computer system, took payments and provided change.
- Provided every customer with friendly service, answered menu questions and submitted orders.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Brewed and served coffee and tea with preferred add-ins.
Education
High School Diploma -
John A Holmes High School
Edenton, NC06.2020
Skills
- Team Collaboration
- Attention to Detail
- Time Management
- Adaptability and Flexibility
- Customer Relations
- Multitasking and Prioritization
- Professional Communication
Timeline
Service Coordinator
Mooresville Ford
01.2023 - Current
Warranty Clerk Assistant
Mooresville Ford
11.2022 - 01.2023
Night Cashier
Mooresville Ford
12.2021 - 11.2022
Receptionist/File Clerk
Mooresville Ford
08.2021 - 12.2021
Assistant General Manager
Taco Bell Restaurant
03.2021 - 06.2021
Shift Leader
Taco Bell Restaurant
08.2020 - 03.2021
Service Champion
Taco Bell Restaurant
10.2019 - 08.2020
High School Diploma -
John A Holmes High School