Alyssa Peterson
Mogadore,OH
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
11
11
years of professional experience
Work History
Server
The Bistro At Gervasi Vineyard
Canton, Ohio
04.2022 - Current
- Provided excellent customer service to enhance dining experiences.
- Resolved customer complaints promptly to uphold satisfaction levels.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu items, describing ingredients and cooking methods upon request.
Server
Outback Steakhouse
Cuyahoga Falls, Ohio
06.2019 - 04.2022
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions and processed payments with precision.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Shift Manager
Panera Bread
Kent, OH
12.2015 - 06.2019
- Supervised daily operations and ensured compliance with health and safety standards.
- Trained and mentored team members on customer service best practices.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Conducted regular quality checks on food items to ensure freshness and taste.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Cashier
Panera Bread
Kent, OH
11.2014 - 06.2016
- Assisted customers in selecting menu items and answering inquiries.
- Maintained cleanliness and organization of the cash register area.
- Collaborated with team members to ensure smooth service during peak hours.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Field High School
Mogadore, OH06-2016
Skills
- Customer service
- Conflict resolution
- Attention to detail
- Time management
- High volume dining
- Tableside etiquette
Timeline
Server
The Bistro At Gervasi Vineyard
04.2022 - Current
Server
Outback Steakhouse
06.2019 - 04.2022
Shift Manager
Panera Bread
12.2015 - 06.2019
Cashier
Panera Bread
11.2014 - 06.2016
High School Diploma -
Field High School
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