Alyssa Prather
Milwaukee
Summary
Experienced Brand Ambassador and Manager with a proven track record of providing exceptional customer service and promoting brand awareness. Skilled in customer engagement, sales, and team leadership. Successfully mentored and trained new employees, managed daily operations, and resolved conflicts between team members. Possesses excellent communication and time management skills, and a goal-oriented mindset.
Professional marketing representative with track record of driving brand awareness and consumer interaction. Proven ability to execute strategic promotional activities, fostering positive relationships and enhancing brand loyalty. Consistent team collaborator with focus on achieving impactful results and adapting to dynamic marketing needs. Expertise in event coordination and public speaking.
Professional in brand representation with strong focus on driving awareness and engagement. Experienced in building relationships, promoting products, and executing marketing strategies. Known for collaborating effectively with teams and adapting to changing needs, ensuring goals are consistently met. Skilled in communication, public speaking, and social media management. Reliable and results-driven with passion for delivering impactful outcomes.
Overview
6
6
years of professional experience
Work History
Brand Ambassador
Carhartt
Wauwatosa, Wisconsin
11.2022 - Current
- Interacted with customers to gather feedback and promote brand awareness.
- Provided excellent customer service during in-store promotions, resolving any issues or complaints quickly and professionally.
- Delivered exceptional customer service to provide positive experience throughout sales process.
- Promoted new products and services to potential customers through direct conversations and demonstrations.
- Demonstrated superior communication abilities while interacting with customers to promote products and services.
- Represented the company's brand at industry events, expos, and trade shows.
- Developed strong customer service and sales skills through working as a Brand Ambassador for a large retail chain.
- Shared feedback and ideas with management to improve sales processes.
- Built rapport with new and existing customers to gain customer loyalty.
- Provided accurate information to clients and referred customers to appropriate team members when needed.
Retail Sales Manager
Carhartt
Wauwatosa, WI
06.2025 - 02.2026
- Led team to achieve sales targets through effective coaching and performance management.
- Developed and executed strategic merchandising plans to enhance product visibility and customer engagement.
- Analyzed sales data to identify trends, adjusting inventory levels to optimize stock turnover rates.
- Implemented training programs for staff, improving customer service skills and product knowledge across the team.
- Collaborated with marketing teams to launch promotions, driving foot traffic and increasing overall sales volume.
- Oversaw daily operations, ensuring compliance with company policies and maintaining store standards of excellence.
- Fostered a positive work environment through team-building activities and open communication channels among staff.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
- Built relationships with customers and community to establish long-term business growth.
Manager
Wendy's (alstar management)
Shorewood, Illinois
11.2019 - 08.2022
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Communicated plans and actions to meet departmental goals.
- Offered constructive feedback to team members, boosting overall job performance.
- Resolved conflicts between team members promptly using sound judgment based on company policies.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Enforced work practices and procedures to reduce workplace safety and health hazards.
- Collaborated with staff to develop and carry out processes.
- Maintained cleanliness of work areas, including counters, tables and floors.
- Provided excellent customer service by greeting customers, taking orders and responding to inquiries.
- Kept work areas stocked with supplies and ingredients.
- Greeted customers, provided excellent customer service, and addressed customer inquiries.
- Processed payments from customers using cash registers or other payment processing devices.
- Efficiently prepared food orders according to customer requests.
- Handled customer complaints professionally while remaining calm under pressure.
Education
Doctor of Physical Therapy (D.P.T.) - Physical Therapy Candidate
University of Wisconsin Milwaukee
Milwaukee, Wisconsin05-2030
High School Diploma - undefined
Plainfield South High School
Plainfield, Illinois05.2022
Skills
- Customer service
- Exceptional communication
- Goal-oriented mindset
- Brand awareness
- Time management mastery
- Customer engagement
- Sales expertise
- Team leadership qualities
- Effective communicator
- Adaptable personality
- Customer relations
- Staff training
- Target audience identification
- Performance improvement
Timeline
Retail Sales Manager
Carhartt
06.2025 - 02.2026
Brand Ambassador
Carhartt
11.2022 - Current
Manager
Wendy's (alstar management)
11.2019 - 08.2022
High School Diploma - undefined
Plainfield South High School
Doctor of Physical Therapy (D.P.T.) - Physical Therapy Candidate
University of Wisconsin Milwaukee