Summary
Overview
Work History
Education
Skills
Community Service
ADDITIONAL EMPLOYMENT
Timeline
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Alyssa Ramirez

San Antonio,TX

Summary

Motivated public health student with hands-on experience in both chiropractic and primary care settings, supporting preventive care, patient education, and care coordination. Skilled in clinical and administrative tasks such as insurance verification, appointment scheduling, medical documentation, and direct patient communication. Demonstrates a strong foundation in public health principles through academic projects focused on health policy, disease prevention, and community health initiatives. Experienced in working with diverse populations and collaborating with multidisciplinary healthcare teams to improve access to care and promote wellness.

Overview

2
2
years of professional experience

Work History

Chiropractic Assistant

Comprehensive Chiropractic & Osteopathy
10.2023 - Current


  • Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
  • Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Submit and track insurance claims, including chiropractic-specific coding (e.g., ICD-10, CPT).
  • Accurately input patient data into electronic medical records (EMR) systems.
  • Communicate with law offices representing patients to coordinate documentation, billing, and case updates.
  • Skilled in verifying patient insurance coverage, including chiropractic benefits, MVA-related claims (PIP, third-party), and coordinating with insurance adjusters and attorneys to ensure accurate billing and documentation.

Medical Assistant

Comprehensive Primary Care Group
05.2023 - 10.2023
  • Greeted and checked in patients, collected demographic and insurance information, and ensured accurate entry into the electronic medical record (EMR) system.
  • Verified insurance eligibility and benefits, including Medicaid, Medicare, and private plans; obtained prior authorizations when required.
  • Scheduled appointments for multiple providers, including routine physicals, chronic disease follow-ups, and urgent care visits.
  • Managed multi-line phone system, directed patient inquiries, and triaged non-clinical messages to the appropriate staff.
  • Collected copayments, processed payments, and reconciled daily transaction logs.
  • Maintained organized, HIPAA-compliant patient records and assisted with medical chart preparation.
  • Coordinated referrals to specialists and imaging facilities, ensuring timely processing and patient follow-up.
  • Assisted with prescription refill requests by routing them to providers and communicating with pharmacies.
  • Supported clinical staff with faxing, scanning, and uploading lab results and patient forms.
  • Provided excellent customer service by resolving scheduling conflicts, answering insurance questions, and supporting patients through the care process.

Education

Bachelor of Science - Public Health, Concentration in Health Services

The University of Texas at San Antonio
08.2025

Skills

  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Insurance verification
  • Detail-oriented approach
  • Patient flow management
  • Effective written and verbal communication
  • Conflict resolution strategies

Community Service

  • CBC VBS Summer Camp, Volunteer, 2022-07
  • Senior Citizen Thanksgiving Meal Event, Volunteer, 2023-11
  • San Antonio Food Bank, Volunteer, 2024-08, 2024-09

ADDITIONAL EMPLOYMENT

  • Sales Associate, Journeys, San Antonio, TX May 2019 – September 2022
  • Hostess, Chuys, San Antonio, TX September 2020 – January 2022
  • Hostess/Waitress, Sushihana, San Antonio, TX January 2022 – Present

Timeline

Chiropractic Assistant

Comprehensive Chiropractic & Osteopathy
10.2023 - Current

Medical Assistant

Comprehensive Primary Care Group
05.2023 - 10.2023

Bachelor of Science - Public Health, Concentration in Health Services

The University of Texas at San Antonio

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Alyssa Ramirez