Alyssa Reaves
Opelika ,AL
Summary
Dynamic professional with a proven track record at PTP Transportation, excelling in customer service and office administration. Leveraged computer skills and resourcefulness to enhance data accuracy and efficiency. Mentored teams for quality assurance at The Children's Place, significantly boosting user satisfaction through meticulous testing and process improvement.
Overview
9
9
years of professional experience
Work History
Administrative Assistant/ Dispatcher
PTP Transportation
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
QA Analyst
The Children's Place
02.2020 - 08.2023
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
- Identified opportunities for automation, implementing script-based tests to minimize manual effort and increase accuracy.
- Supported timely project completion through efficient prioritization and execution of test tasks.
- Managed defect reporting process, ensuring clear communication with stakeholders regarding issue status and resolution timelines.
- Expanded team knowledge base, mentoring junior QA analysts on best practices and industry standards.
- Boosted customer satisfaction by ensuring high-quality user experiences through rigorous usability testing.
- Mitigated risk in software releases by consistently detecting critical defects during the testing phase.
Assistant Manager
Credit Central, LLC
04.2017 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
None -
Southern Union State Community College
Wadley, ALHS Diploma -
Auburn High School
Auburn, AL05.2012
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- File Organization
- Fast Learner
- Scheduling
- Documentation and Recordkeeping
- Invoice Processing
- Multi-line phone proficiency
- Resourceful
- Bookkeeping
- Payroll and budgeting
- Microsoft Software
Accomplishments
- Assisted management with the training of numerous new staff members.
- Updated and maintained company database to reflect current and accurate client records for more than 300 accounts.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Administrative Assistant/ Dispatcher
PTP Transportation
09.2023 - Current
QA Analyst
The Children's Place
02.2020 - 08.2023
Assistant Manager
Credit Central, LLC
04.2017 - 01.2020
None -
Southern Union State Community College
HS Diploma -
Auburn High School