Alyssa Reyna
New Rochelle,NY
Summary
Dynamic Pharmacy Technician with proven expertise at CVS Pharmacy in medication dispensing and patient confidentiality. Skilled in workflow optimization and insurance verification, I enhanced customer satisfaction through effective problem resolution. Committed to maintaining compliance with FDA and HIPAA regulations while ensuring accurate inventory management and safety standards.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
New Rochelle, NY
04.2025 - Current
- Processed and dispensed medications accurately to patients under pharmacist supervision.
- Assisted in inventory management, ensuring adequate stock levels of pharmaceuticals and supplies.
- Provided customer service by addressing inquiries and resolving prescription-related issues effectively.
- Maintained cleanliness and organization of pharmacy workspace in compliance with safety regulations.
Sales Representative
Embrace Management
New York, NY
02.2020 - 03.2023
- Assisted in managing customer inquiries and resolving issues promptly to enhance satisfaction.
- Collaborated with team members to streamline sales processes and improve overall efficiency.
- Utilized CRM software to track customer interactions and maintain accurate sales records.
- Developed strong product knowledge to effectively communicate features and benefits to customers.
- Identified potential leads through market research, contributing to the growth of client base.
- Delivered training sessions for new hires on product offerings and sales techniques to ensure consistency.
- Analyzed sales data trends to inform strategy adjustments and drive revenue growth initiatives.
Education
High School Diploma -
New Visions AIM Charter High School 2
The Bronx, NYSkills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Drug inventory control
- Labeling accuracy
- Drug safety
- Pharmaceutical calculations
- Stocking shelves
- FDA and HIPAA compliance
- Data entry
- Creative thinking
- Online advertising
- Cold calling
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Active listening
- Typing speed efficiency
- Online marketing
- Digital marketing
- Decision-making
- Customer relationship management
Languages
Spanish
Native or Bilingual
Punjabi
Elementary
Hindi
Elementary
Timeline
Pharmacy Technician
CVS Pharmacy
04.2025 - Current
Sales Representative
Embrace Management
02.2020 - 03.2023
High School Diploma -
New Visions AIM Charter High School 2