Alyssa Riplow
Kalkaska
Summary
Reliable and personable professional with experience in customer service, data entry, and administrative support. Strong communication skills, attention to detail, and a commitment to maintaining an organized and welcoming environment. Seeking to bring a positive, efficient, and professional presence to any role.
Overview
7
7
years of professional experience
Work History
Patient Services Coordinator
Birch Street Dental Care
Kalkaska, MI
01.2026 - Current
- Answer incoming phone calls and return voicemails promptly and rotate through the call center according to the weekly schedule
- Schedule all patient appointments, fill hygiene plus doctors schedules if openings, calling to confirm/give a warning on the doctor's schedule, following up on new patient emails received, and complete dental intel follow up
- Assist with patient check-outs, leave proper notes on accounts, collect proper payment, and review treatment plans with patients/give proper estimates to patients
- Send prior auths, verify patients insurance/coverage, and make sure it is up to date
- Send prescriptions via E-RX
- File all documents in the proper spot within the doc center
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Schedule doctors lab cases
- Send referrals, x-rays, record release cases promptly via e-mail
- Send and follow up with medical clearances
- Match appointment book with analysis at the end of day
- Perform closing tasks according to weekly schedule such as throwing away trash, vacuuming, restocking things etc.
- Active communications with all departments within the office
- Support and work collaboratively with all of the front desk staff to ensure good workflow and contribute to a positive team environment
- Assist with any additional duties as needed to support the team and patient experience
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude
- Working well in a fast paced work environment
Front Desk
Tamarack Lodge
Traverse City, MI
08.2025 - 01.2026
- Answer incoming calls and assist guests with inquiries and reservations
- Respond promptly to emails and guest messages across partner platforms
- Address and resolve guest concerns in a professional and timely manner
- Process payments and manage billing with accuracy
- Collaborate with other departments to support seamless daily operations
- Greet and assist guests with a warm, efficient, and service-oriented approach
- Expertly working in independent environment
Delivery Driver
Doordash
Traverse City, MI
02.2025 - 08.2025
- Manage on-time deliveries while maintaining strong communication with customers and businesses
- Utilize GPS and time management skills to optimize routes
- Represent the company professionally in various customer-facing interactions
Data Entry Clerk
AMDG Design
Mancelona, MI
08.2024 - 12.2024
- Entered and managed data accurately in internal databases
- Contacted clients regarding project updates and documentation
- Maintained digital and paper filing systems for efficient access and organization
Crew Member
Subway
Traverse City, MI
09.2019 - 05.2021
- Ensured a clean and sanitary work environment
- Handled customer service both in person and over the phone
- Prepped and served food per health and safety guidelines
- Restocked shelves and maintained front-of-house appearance
Education
High School Diploma -
Traverse City Central High School
Traverse City, MI06-2022
Skills
- Customer Service & Communication
- Data Entry & File Organization
- Time Management & Scheduling
- Multi-line Phone Systems
- Microsoft Office (Word, Excel)
- Google Workspace (Docs, Sheets, Gmail)
- Dental intel/Dentrix software
- RDPwin software
- Insurance verification
- Team collaboration
- Registration and admissions
- Phone and email etiquette
Timeline
Patient Services Coordinator
Birch Street Dental Care
01.2026 - Current
Front Desk
Tamarack Lodge
08.2025 - 01.2026
Delivery Driver
Doordash
02.2025 - 08.2025
Data Entry Clerk
AMDG Design
08.2024 - 12.2024
Crew Member
Subway
09.2019 - 05.2021
High School Diploma -
Traverse City Central High School