Alyssa Roberts
Order Intake Specialist
Winder,GA
Summary
Seasoned healthcare professional successful at assuring attentive and top-quality customer service to her patients. Proficient in data entry, entering modalities, and meeting deadlines. Organized team player with strong organizational and time management skills.
Overview
8
8
years of professional experience
Work History
Order Intake Specialist
Imaging Healthcare Specialists
07.2024 - Current
- Enter and manage confidential patient information in compliance with HIPAA regulations.
- Analyze and interpret electronic and handwritten faxes from healthcare providers to accurately classify and file documents into appropriate categories.
- Examine and interpret CPT and ICD-10 codes to ensure accuracy for patient satisfaction.
- Conduct thorough quality checks on documents to identify and correct defects, such as incorrect patient information or missing critical data.
Online Grocery Associate
Walmart
Winder, GA
09.2023 - 03.2024
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Managed inventory levels to ensure availability of products for customers.
- Provided training and support for new employees joining the company's online grocery team.
Shift Leader
Walgreens
Newnan, GA
01.2023 - 08.2023
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Pharmacy Technician
Walgreens
Newnan, GA
06.2020 - 12.2022
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Managed filing of prescriptions, both electronically and manually.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Marketing Associate
Local Foods Market
Westminster, CO
01.2017 - 05.2020
- Provided input on creative design concepts related to marketing collateral.
- Monitored customer feedback through surveys and focus groups.
- Managed relationships with external vendors for advertising and promotional services.
- Assisted with the development of promotional materials, such as brochures and flyers.
Education
High School Diploma -
05-2014
Skills
- Customer Engagement
- Relationship Building
- Complaint resolution
- Attention to Detail
References
References available upon request.
Interests and Hobbies
Beyond my professional history, I am an artist. I love to paint with acrylics, write poetry, take pictures, draw on my tablet, and crafting in general.
Timeline
Order Intake Specialist - Imaging Healthcare Specialists
07.2024 - Current
Online Grocery Associate - Walmart
09.2023 - 03.2024
Shift Leader - Walgreens
01.2023 - 08.2023
Pharmacy Technician - Walgreens
06.2020 - 12.2022
Marketing Associate - Local Foods Market
01.2017 - 05.2020
Arvada High School - High School Diploma,
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