Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Karoline Duran

Philadelphia,PA

Summary

Order Intake Specialist with extensive experience in insurance verification and medical billing at Wound Care Concepts. Skilled in operational coordination and team leadership, with a strong focus on problem-solving and record maintenance. Achievements include significant improvements in workflow efficiency and successful collaboration to address complex order challenges.

Overview

9
9
years of professional experience

Work History

Order Intake Specialist

Wound Care Concepts
Bristol, PA
11.2023 - Current
  • Verified patient insurance eligibility across Medicare, Medicaid, and commercial plans
  • Reviewed and processed medical supply orders in compliance with Medicare guidelines
  • Maintained accurate patient records and insurance documentation
  • Collaborated with internal teams to resolve order and billing issues

Stockroom Supervisor

Ross Dress for Less
Philadelphia, PA
11.2021 - 03.2023
  • Supervised and trained stockroom associates to execute daily operations efficiently
  • Led processing of high-volume shipments while maintaining accuracy and productivity standards
  • Maintained an organized stockroom environment to support smooth inventory flow
  • Coordinated with sales floor teams to replenish merchandise and optimize product placement
  • Ensured compliance with store operational and safety standards

Part time Retail Associate

Ross Dress for Less
Philadelphia, PA
02.2017 - 11.2021
  • Delivered customer-focused service, resolving in-person and phone inquiries professionally
  • Maintained store presentation and merchandising standards
  • Processed cash, credit, and gift transactions accurately

Education

Medical Billing & Coding Program -

Community College of Philadelphia
Philadelphia, PA
12.2023

Skills

  • Team Leadership & Training
  • Operational Coordination
  • Insurance Verification & Medical Billing
  • Microsoft Office (Excel, Word)
  • Inventory & Workflow Management
  • Problem Solving
  • Organization & Attention to Detail
  • Brightree Software

References

Available upon request

Languages

  • English
  • Spanish

Timeline

Order Intake Specialist

Wound Care Concepts
11.2023 - Current

Stockroom Supervisor

Ross Dress for Less
11.2021 - 03.2023

Part time Retail Associate

Ross Dress for Less
02.2017 - 11.2021

Medical Billing & Coding Program -

Community College of Philadelphia
Karoline Duran