Alyssa Rocha
Hampton,VA
Summary
Accomplished Service Writer at Hampton Roads Car Care, adept in schedule coordination and customer service expertise, significantly enhanced client satisfaction and loyalty. Skilled in creating tailored maintenance plans and managing sales transactions, demonstrated a unique ability to reduce wait times and improve service efficiency. Proven track record in fostering trust through prompt and professional issue resolution.
Overview
3
3
years of professional experience
Work History
Service Writer
Hampton Roads Car Care
12.2023 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
Host
Green Barn Whiskey Kitchen
04.2022 - 12.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Addressed inquiries related to operational hours, seating arrangements, and menu selections.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Salisbury High School
Red Bluff, CA06-2023
Skills
- Schedule coordination
- Sales transactions
- Order preparation
- Customer service
- Customer service expertise
- Effective writing
- Record preparation
- Invoice verification
- Cost estimates
Timeline
Service Writer
Hampton Roads Car Care
12.2023 - Current
Host
Green Barn Whiskey Kitchen
04.2022 - 12.2023
High School Diploma -
Salisbury High School
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