Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Ruybal

Albuquerque

Summary

Professional leader prepared for this role with focus on maintaining operational excellence and customer satisfaction. Proven ability to drive team performance and adapt to changing demands, ensuring consistent and reliable results. Expertise in conflict resolution and team collaboration, characterized by proactive and reliable approach.

Overview

17
17
years of professional experience

Work History

Manager on Duty

New Mexico Sports and Wellness
03.2025 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.

Front Desk Receptionist/Legal Assistant

AHM
07.2024 - 11.2024
  • Answer phones, create client intake forms, file, fax, schedule intake appointment with client and attorney, send proper documents to clients, copy, scan, draft documents, prepare estate planning binders, run court orders, assist attorneys, assist office manager

Client Intake Specialist

Pregenzer Baysinger Wideman and Sale, PC
12.2022 - 05.2024
  • Answer phones, create client intake forms, file, fax, schedule intake appointment with client and attorney, send proper documents to clients, copy, scan, draft documents

Receptionist

Shear Madness Haircuts For Kids
09.2017 - 06.2018
  • Answering phone calls, some hair care knowledge, scheduling appointments, stocking, inventory, customer service

File Clerk/Reception

Safe-Link Systems
05.2008 - 11.2017
  • Filing, answering multiple telephones, invoices, inventory, customer service, and organizing

Bookkeeper/Host/Take-out

BJ's Restaurants
10.2012 - 02.2014
  • Bookkeeping: money handling, distributing cash drawers, settling credit card batches, trusted key holder, invoices, answering multiple telephone lines, ordering equipment, faxing, filing, and inventory
  • Hostess: Customer service, answering telephones, seating guests, proper clean up
  • Take-Out: Handling more than one order at a time, customer service, answering telephones, money handling

Admissions/Snack Bar

Roller Skate City
11.2009 - 10.2011
  • Money handling, customer service, inventory

Education

High School Diploma -

Manzano High School
Albuquerque, NM
05-2010

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Sales and marketing
  • Staff training and development
  • Scheduling proficiency
  • Employee engagement
  • Staff management
  • Documentation and reporting
  • Strategic planning
  • Employee motivation

Timeline

Manager on Duty

New Mexico Sports and Wellness
03.2025 - Current

Front Desk Receptionist/Legal Assistant

AHM
07.2024 - 11.2024

Client Intake Specialist

Pregenzer Baysinger Wideman and Sale, PC
12.2022 - 05.2024

Receptionist

Shear Madness Haircuts For Kids
09.2017 - 06.2018

Bookkeeper/Host/Take-out

BJ's Restaurants
10.2012 - 02.2014

Admissions/Snack Bar

Roller Skate City
11.2009 - 10.2011

File Clerk/Reception

Safe-Link Systems
05.2008 - 11.2017

High School Diploma -

Manzano High School

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Alyssa Ruybal