Alyssa Salamone
West Haven,UT
Summary
Organized professional with excellent communication skills. Experienced in government contracting, customer inquiries, and high-volume invoicing, with a focus on accuracy and compliance. Skilled in data analytics and office management. Committed to optimizing administrative resources to meet business objectives.
Overview
4
4
years of professional experience
Work History
Administrative Assistant Specialist
Parker Aerospace
Hill Air Force Base, UT
04.2025 - 08.2026
- Prepared and processed monthly government invoicing exceeding $11M, ensuring accuracy
- Reconciled invoice batches against company ledger entries
- Resolved order discrepancies and customer inquiries to maintain contractual compliance
- Supported office staff with data analytics, document tracking, and routine clerical tasks.
Billing Dispute Representative
Hawx Pest Control
Ogden, Utah
04.2024 - 04.2025
- Resolved 60+ daily billing disputes for enhanced customer satisfaction and loyalty
- Identified root causes of discrepancies in customer accounts, enhancing resolution accuracy and customer trust
- Monitored billing dispute trends, addressing potential concerns proactively to reduce escalation rates
Third-Party Finance Coordinator
Hawx Pest Control
Ogden, Utah
02.2024 - 04.2025
- Processed $10,000+ in loan refunds and transaction requests, ensuring accurate account balances and enhancing trust
- Assisted customers with loan inquiries and resolved account discrepancies to improve customer satisfaction
- Developed new reporting systems to manage and track all financial assistance requests
Administrative Assistant
Hawx Pest Control
Ogden, Utah
09.2022 - 04.2025
- Developed and maintained filing systems for confidential documents, ensuring secure access and organization
- Ensured accurate record-keeping with diligent data entry and database management for vital company/customer information
- Assisted in processing company-wide price changes each month to increase revenue by $105,000+
Data Integrity Lead
Hawx Pest Control
Ogden, Utah
03.2023 - 01.2024
- Improved daily audit efficiency by 30% and overall department efficiency by 50%
- Conducted audits of existing accounts and agent performance to ensure compliance with standards and regulations, identifying areas for improvement
- Managed and coached a team of 10 employees on problem-solving techniques and best practices in order to increase efficiency
Assistant Scheduling Lead
Hawx Pest Control
Ogden, Utah
05.2022 - 09.2022
- Collaborated with management to enhance daily operational efficiency
- Identified and implemented process changes to streamline operations
- Assisted in monitoring 34+ employees as well as 34 office branches to ensure customer and manager needs were met
Education
Bachelor of Science - Business Administration
Weber State University
Ogden, UT05-2028
High School Diploma -
Roy High School
Roy, UT05-2022
Skills
- Invoice processing
- Purchase order management
- Financial reporting
- Dispute resolution
- Data entry
- CRM software
- Microsoft Office
- Customer service
- Team leadership
- Communication
Accomplishments
- Awarded 2023 “MVP” out of 100+ candidates
- Trained in invoice processing
- Trained in inventory management
Additional Information
- References Available Upon Request
Timeline
Administrative Assistant Specialist
Parker Aerospace
04.2025 - 08.2026
Billing Dispute Representative
Hawx Pest Control
04.2024 - 04.2025
Third-Party Finance Coordinator
Hawx Pest Control
02.2024 - 04.2025
Data Integrity Lead
Hawx Pest Control
03.2023 - 01.2024
Administrative Assistant
Hawx Pest Control
09.2022 - 04.2025
Assistant Scheduling Lead
Hawx Pest Control
05.2022 - 09.2022
Bachelor of Science - Business Administration
Weber State University
High School Diploma -
Roy High School