Alyssa Salazar
Coal City,IL
Summary
Detail-oriented and customer-focused professional with extensive experience in access management, hospitality, and customer service. Proven ability to manage teams, enhance patient satisfaction, and maintain compliance in fast-paced environments. Seeking to leverage management and interpersonal skills to contribute effectively in a new role.
Overview
10
10
years of professional experience
Work History
Scheduling Manager
ATI Physical Therapy
Bolingbrook, Illinois
11.2022 - Current
- Schedule patient appointments and ensure a seamless intake process for referrals.
- Deliver exceptional customer service while maintaining confidentiality of medical information.
- Train and mentor new agents, fostering a collaborative team environment.
- Generate and analyze reports to improve operational efficiency and patient care.
- Develop and update policies to ensure compliance with HIPAA and other regulatory standards.
- Conduct facility inspections to identify and mitigate hazards, ensuring safety for staff and patients.
- Implement healthcare programs focused on quality care and patient satisfaction.
Server/Bartender
Bulldog Ale House
Bolingbrook
01.2020 - 11.2022
- Provided outstanding service to patrons, creating a welcoming dining experience.
- Maintained cleanliness and organization in dining and bar areas to meet hygiene standards.
- Managed customer complaints professionally, contributing to a positive restaurant reputation.
- Trained new staff on menu items, including allergen considerations, enhancing customer knowledge.
- Adhered to health and safety protocols, ensuring a safe environment for guests and staff.
Business Development Manager
Honda
03.2015 - 01.2020
- Conducted cold calls and scheduled appointments to meet monthly quotas.
- Addressed customer inquiries and concerns, enhancing overall customer satisfaction.
- Utilized sales management systems to track customer interactions and improve service delivery.
- Collaborated with sales teams to exceed targets, building strong business relationships.
Education
High School Diploma -
Plainfield Central High School
Plainfield, IL03-2015
Skills
- Meeting planning
- Bilingual
- Customer Service Excellence
- Team Leadership & Management
- Sales & Cold Calling
- Effective Communication
- Time Management
- Cash Handling & Financial Transactions
- Food Safety Compliance
Timeline
Scheduling Manager
ATI Physical Therapy
11.2022 - Current
Server/Bartender
Bulldog Ale House
01.2020 - 11.2022
Business Development Manager
Honda
03.2015 - 01.2020
High School Diploma -
Plainfield Central High School