Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Santos

Miami,FL

Summary

Highly personable and detail-oriented hospitality professional with a proven ability to create exceptional client experiences in fast-paced environments. Skilled at anticipating needs, managing multiple priorities seamlessly, and maintaining composure under pressure. Known for strong communication, adaptability, and delivering service that builds lasting loyalty.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Server/Host

Tap 42
Miami, FL
06.2023 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Maintained cleanliness and organization of dining areas throughout shifts.
  • Monitored inventory levels and restocked supplies as needed.

Server/Party Host

FunDimension
Miami, FL
04.2022 - 05.2023
  • Provided excellent customer service in a fast-paced entertainment environment.
  • Took orders efficiently using point-of-sale systems for accurate transactions.
  • Maintained cleanliness and organization of dining and serving areas throughout shifts.

Event Organizer

Curated Events
Miami, FL
06.2021 - 02.2022
  • Coordinated logistics for events, ensuring smooth execution and timely deliveries.
  • Managed vendor relationships to secure services and negotiate contracts effectively.
  • Developed event timelines and schedules to optimize resource allocation and workflow.

Receptionist/Secretary

SiteMed Billing Consultants
Miami, FL
04.2019 - 05.2021
  • Managed front desk operations and welcomed clients at SiteMed Billing Consultants.
  • Scheduled appointments and coordinated calendars for multiple staff members.
  • Handled incoming calls, directing inquiries to appropriate departments efficiently.

Education

Bachelor of Arts - Speech Pathology

Miami Dade College
Miami, FL
09.2022 - 03.2026

Skills

  • Customer service
  • Effective communication
  • Organizational skills
  • Team collaboration
  • Conflict resolution
  • Cleanliness standards

Timeline

Server/Host

Tap 42
06.2023 - Current

Bachelor of Arts - Speech Pathology

Miami Dade College
09.2022 - 03.2026

Server/Party Host

FunDimension
04.2022 - 05.2023

Event Organizer

Curated Events
06.2021 - 02.2022

Receptionist/Secretary

SiteMed Billing Consultants
04.2019 - 05.2021
Alyssa Santos