Alyssa Smith
West Valley,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Eager and ready to learn new positions if needed. Friendly and helpful to customers and team members.
Overview
5
5
years of professional experience
Work History
Sales Associate
Shoe Department
Springville, NY
07.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Food Service Worker
Hallmark
Amherst, NY
09.2021 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Learned other teammates' work tasks to train as backup.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Drive-Thru Cashier
KFC Taco Bell
Springville, NY
06.2019 - 06.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Demonstrated excellent customer service skills to increase customer satisfaction.
Education
Bachelor Of Arts - Psychology
Daemen College
Buffalo, NYHigh School Diploma -
West Valley Central School
West Valley, NY06.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Goal-Oriented
- Flexible Schedule
- Cash Register Operation
- POS System Operation
- Honest and Dependable
- Friendly and Helpful
- Reliable and Responsible
- Adaptable and Flexible
- Positive Customer Engagement
Timeline
Sales Associate
Shoe Department
07.2022 - Current
Food Service Worker
Hallmark
09.2021 - Current
Drive-Thru Cashier
KFC Taco Bell
06.2019 - 06.2021
Bachelor Of Arts - Psychology
Daemen College
High School Diploma -
West Valley Central School