Alyssa Sutterlin
Kingston,PA
Summary
Detail-oriented and highly organized Cash Office Associate with 4 years of experience in managing cash handling, reconciliation, and accounting procedures in a fast-paced retail environment. Proficient in balancing cash drawers, processing deposits, and ensuring compliance with financial policies and procedures. Adept at maintaining accurate financial records and resolving discrepancies efficiently. Strong ability to work under pressure, prioritize tasks, and collaborate with team members to ensure smooth and accurate financial operations. Committed to upholding the highest standards of integrity and accountability.
Overview
10
10
years of professional experience
Work History
Loss Prevention Detective
Boscov's
Wilkes-Barre, PA
09.2024 - Current
- Conducted regular risk assessments to identify vulnerabilities in store layouts, securing high-value items effectively.
- Optimized alarm system performance by conducting routine tests, ensuring prompt response to security breaches when necessary.
- Increased store safety by monitoring surveillance cameras, identifying potential risks, and addressing security concerns promptly.
- Streamlined shoplifting apprehension procedures, ensuring the safety of staff and customers while minimizing business disruption.
- Assisted law enforcement agencies in the investigation of organized retail crime cases, contributing to successful resolutions.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Maintained detailed records of all loss prevention activities for efficient reporting and trend analysis purposes.
Cash Office Associate
Boscov’s
Wilkes-Barre, PA
04.2021 - 09.2024
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Prepared bank deposits and corporate cash shipments.
- Followed company policies, procedures, and practices for accurate record keeping and loss prevention.
- Reviewed register sales reports and assisted with resolving register shortages and overages.
Sales Associate
Boscov’s
Wilkes-Barre, PA
10.2019 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted customers with disability in accordance with ADA regulations.
Receptionist
Millennium Salon and Spa
Wilkes-Barre
08.2015 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Elmer L Meyers High School
Wilkes-Barre, PA06.2019
Skills
- Internal investigations
- Video monitoring
- Incident reporting
- Alarm systems
- CCTV systems
- Logs and reporting
- Shoplifter apprehension
- Footage review
- Detail orientation
- Access control
- Security systems
- Evidence collection
- Loss prevention training
- Certified fraud examiner
- Security checks
- Problem-solving
- Emergency response
- Customer Service
- Cash Office
- Good communication
- Register
- Good with computers
Timeline
Loss Prevention Detective
Boscov's
09.2024 - Current
Cash Office Associate
Boscov’s
04.2021 - 09.2024
Sales Associate
Boscov’s
10.2019 - 09.2024
Receptionist
Millennium Salon and Spa
08.2015 - 03.2019
High School Diploma -
Elmer L Meyers High School