Alyssa Talley
Newark,Delaware
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality and efficient customer service. Engaging and personable leader and employee trainer successful at maximizing team performance. Consistently recognized for hard work, attention to detail, ability to multitask, and goal achievement.
Overview
2
2
years of professional experience
Work History
Shift Leader
El Diablo Burritos
12.2022 - Current
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Team Member
El Diablo Burritos
05.2022 - 12.2022
- Kept work areas clean, organized, and safe to promote efficiency.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Enhanced team efficiency by being flexible with hours and positions on the job.
Team Member
Chick-fil-A
11.2021 - 05.2022
- Contributed to the work environment by demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through task completion, attention to detail, and ability to multitask while maintain efficient work.
- Worked different stations to provide optimal coverage and meet production goals.
- Gained recognition for delivering customer service through active listening and empathetic communication.
Education
Bachelor of Science - Nursing
University of Delaware
Newark, DE05.2027
High School Diploma -
Delaware Military Academy
Wilmington, DE06.2023
Skills
- Customer Service Management
- Inventory Monitoring
- Role Modeling
- Attention to Detail
- Task Prioritization
- Multitasking
Timeline
Shift Leader
El Diablo Burritos
12.2022 - Current
Team Member
El Diablo Burritos
05.2022 - 12.2022
Team Member
Chick-fil-A
11.2021 - 05.2022
Bachelor of Science - Nursing
University of Delaware
High School Diploma -
Delaware Military Academy
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