Alyssa Tangren
Saratoga Springs
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Alpine Pediatrics
Lehi
03.2025 - Current
- Greeted patients, handled incoming calls, managed patient check-ins, and performed insurance registration and verifications to support a well-run office.
- Managed various responsibilities necessary to ensure smooth and efficient office operations.
- Focused on accuracy to ensure smooth operations.
- Passionate about leaving patients feeling like they've had a positive experience and have been treated with respect and care.
Patient Care Coordinator
Health & Rehab Solutions - Physical Therapy of The Rockies
Englewood
05.2023 - 09.2024
- Developed strong relationships with patients to enhance their overall experience and support their recovery journey.
- Greeted patients warmly at the door to create a welcoming environment essential for their growth and healing.
- Other responsibilities included scheduling, keeping track of office statistics, taking copays, and working alongside our Insurance Verification Department to confirm patient benefits. This included ensuring necessary paperwork was filled out and submitted, keeping track of services covered, and making patients aware of their benefits.
- Collaborated with adjusters and attorneys for workers' compensation and motor vehicle accident cases to streamline patient care processes.
Front Desk Receptionist
Avalon Salon & Spa
Littleton
03.2021 - 05.2023
- Coordinated employee operations, scheduled client appointments, processed guest checkouts, managed inventory, and ensured high-quality salon experiences.
- Built strong relationships with clients and staff, effectively de-escalated tense situations.
- Assisted in managing front desk staff operations at Avalon Salon and Day Spa.
PSA
Prospect Airport Services
Salt Lake City
02.2020 - 04.2020
Youth Counselor
Renewed Hope Ranch
Cedar City
07.2019 - 09.2019
- Supervised and aided girls through their personal journeys and assisted in their schoolwork, so they would not fall behind while in treatment.
- Communicated with other staff members to make plans and set goals for the girls as they worked on becoming healthy.
- In the event of disagreements between the patients, I was able to de-escalate the situations and shift focus back onto their treatment.
Crew Member
Culver's
Cedar City
01.2019 - 05.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Led front of house team daily, ensuring quality control of orders before delivery.
- De-escalated customer complaints and maintained positive relationships with coworkers.
- Maintained cleanliness and organization of dining and kitchen areas.
Crew Member
Eleanor's Bake Shop
Sandy
05.2016 - 08.2017
- Provided excellent customer service in a fast-paced environment.
- Assisted customers, prepared orders, and practiced proper health and safety practices while maintaining a clean and neat environment.
- Maintained cleanliness and organization of workstations throughout shifts.
Education
GED -
Paradigm High School
South Jordan, UT04-2018
Skills
- Medical Receptionist
- Medical Office Experience
- Front Desk Operations
- Patient Intake
- Insurance Verification
- Medical Scheduling
- Medical Records
- HIPAA
- Workers' Compensation
- EMR Systems
- Medical Coding
- Cash Handling
- Inventory control
- Customer Service
- Facility Maintenance
- Statistics
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
Alpine Pediatrics
03.2025 - Current
Patient Care Coordinator
Health & Rehab Solutions - Physical Therapy of The Rockies
05.2023 - 09.2024
Front Desk Receptionist
Avalon Salon & Spa
03.2021 - 05.2023
PSA
Prospect Airport Services
02.2020 - 04.2020
Youth Counselor
Renewed Hope Ranch
07.2019 - 09.2019
Crew Member
Culver's
01.2019 - 05.2019
Crew Member
Eleanor's Bake Shop
05.2016 - 08.2017
GED -
Paradigm High School