Evelyn Contreras

• Provided administrative support such as filing documents, photocopying and scanning materials.
• Assisted with scheduling appointments for clients and visitors.
• Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
• Answered incoming calls, directed them to appropriate personnel and took messages.
• Performed data entry into computer systems to maintain accurate records of customer information.

Spoke with attorneys and case managers in regards to case and treatment.

• Promoted positive relationships between staff members, families and caregivers and clients through effective communication techniques.
• Instructed family members on how to provide ongoing support following discharge from therapy services.
• Performed clerical duties such as filing paperwork, scheduling appointments, maintaining records and data entry.
• Conducted assessments of assigned patients to determine their needs and abilities.
• Assisted physical therapists in setting up therapeutic equipment used during treatment sessions.
• Provided direct patient care and assisted therapists with therapeutic exercises, activities and treatments.
• Monitored patient progress to ensure goals were being met during rehabilitation sessions.

• At Head & Heart Chiropractic I was the first person that patients saw, and the last
• Check patients in & out, confirmed their treatment plan, as well as talk to attorneys or insurance when it came to PI or PIP cases
• Completed paperwork related to billing procedures accurately according to established protocols.
• Answered patient questions regarding their care plan or billing inquiries.
• Maintained patient records and updated information in the electronic health record system.
• Monitored appointment schedules throughout the day to ensure proper flow of operations.
• Scheduled appointments for patients both in person and over the phone.
• Checked out patients at end of visit, collecting any remaining balances due from them.
• Ensured cleanliness of equipment used during treatments.
• Performed administrative tasks such as filing medical documents, answering phones and responding to emails.

• Working in a fast pace chiropractic office helped me develop my insurance knowledge, i would schedule patients, go over treatment, as well as study patients charts and interview them about their case and make them comfortable
• Check patients in & out, clean rooms as well as keep up with charts and provide the best care

• Working front desk i would set up appointments, call patients for recalls, set up insurance and go over charts
• I would also work with Open Dental, also would shadow the Dr and help with suctioning and procedures