Alyssa Torres
Buena Park,CA
Summary
Hardworking and motivated employee with 15+ years of experience and record of success in the customer service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
13
13
years of professional experience
Work History
Manager
Humboldt Homeslice LLC
Arcata, CA
11.2019 - 08.2023
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted quality, timely performance feedback and performance appraisals.
- Maintained adequate staffing to meet objectives within budget.
Server
Mazottis Pizza on the Plaza
Arcata, CA
09.2017 - 10.2019
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
Bartender Shift Manager
The Jam / Big Petes Pizza
Arcata, CA
06.2016 - 04.2018
- Supervised cleanliness of guest service areas before, during and after service.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balanced daily registers and generated sales reports for management.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Collected and organized daily till totals and tips.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Poured wine, beer and cocktails for patrons.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Bartender Supervisor
Tomo Japaneese Restaurant
Arcata, CA
02.2011 - 03.2017
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Supervised cleanliness of guest service areas before, during and after service.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization.
- Completed regular bar inventories and daily requisition sheets.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
Bachelor of Science - Psychology
College of The Redwoods
Eureka, CA05.2024
Skills
- Operations Management
- Strategic Planning
- Business Development
- Staff Management
- Team Leadership
- Complex Problem-Solving
Timeline
Manager
Humboldt Homeslice LLC
11.2019 - 08.2023
Server
Mazottis Pizza on the Plaza
09.2017 - 10.2019
Bartender Shift Manager
The Jam / Big Petes Pizza
06.2016 - 04.2018
Bartender Supervisor
Tomo Japaneese Restaurant
02.2011 - 03.2017
Bachelor of Science - Psychology
College of The Redwoods