Alyssa Tuck
Roanoke,VA
Summary
I am a personable and dedicated Account Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain Member satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Account Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated Member issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Representative
Risk Management Programs
Roanoke, VA
10.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Authorize and deny medical treatment.
- Participated in team meetings to discuss challenges faced by members and brainstorm solutions.
- Collaborated with internal teams to ensure smooth operations and seamless experiences for members.
- Ensured compliance with company policies and procedures when working with key accounts.
- Gathered feedback from customers on product features, services offered, and overall satisfaction levels.
- Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely manner.
- Managed and grew portfolio client accounts, ensuring satisfaction and retention.
- Identified customer needs by asking questions and advising on best solutions.
- Responded quickly to customer inquiries via phone or email.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in a timely manner.
Brand Ambassador
Genesco Sports Enterprises
Blacksburg, VA
08.2022 - Current
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Conversed with customers to share information about products and services.
- Increased client profits by establishing strong brand representation through face-to-face marketing.
- Shared feedback and ideas with management to improve processes.
- Promoted positive company image through superior customer service experiences.
Customer Service Representative/Production Worker
Emerson Creek Pottery
Bedford, VA
10.2017 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints..
- Accomplished production goals by working with speed and accuracy.
- Provided ongoing training to address staff needs.
- Assisted in packaging and labeling of products for shipment.
Education
High School Diploma -
Staunton River High School
Moneta, VA05.2018
Skills
- Multitasking and Prioritization
- Customer Service
- Efficient and Detail-Oriented
- Employee Training and Supervision
- Property and casualty insurance
- Familiarity with insurance policies
Certification
- Property & Casualty License
- EPIC Leadership Certificate
Timeline
Account Representative
Risk Management Programs
10.2022 - Current
Brand Ambassador
Genesco Sports Enterprises
08.2022 - Current
Customer Service Representative/Production Worker
Emerson Creek Pottery
10.2017 - 10.2022
High School Diploma -
Staunton River High School
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