Alyssa Wohlwend
Prescott Valley,AZ
Summary
Methodical healthcare administrative team member proficient in organizing surgeries according to insurance requirements, facility schedules and surgeon preferences. Proactive multitasker with excellent interpersonal, communication and planning abilities who enjoys a high paced environment with new challenges to overcome.
Overview
7
7
years of professional experience
Work History
Surgery Scheduling Coordinator
Tri-City Surgery Center
Prescott, AZ
05.2020 - Current
- Scheduled surgeries for more than a dozen physicians, focusing on optimal utilization of block time, staffing, and anesthesia resources, along with coordinating with the patients for the best available timing.
- Prepared quarterly case costing reports for our quality team to detail cost vs. Profit on a large and small-scale basis.
- Oversees the daily flow of the center's front office, which includes:
- Assembling all patient charts and pre-operative medical records.
- Scheduling surgeries for various specialties.
- Running check-in for patients on the day of surgery.
- Maintaining contact with patient family members to keep them updated during surgery.
- Verify patient insurances and provide patients with detailed information on any deductible, copay, or coinsurance due on the day of surgery.
- Oversee the ordering of all office supplies.
- Maintaining medical records, including all chart audits, chart assembly, and medical records requests in accordance with HIPAA.
- Works diligently with our billing team regarding any billing discrepancies or medical records needed for timely filing.
- Collaborated with facility administrator on budgeting and cost containment initiatives related to surgeries.
- Managed patient check-in and check-out procedures and processed payments.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Handled the provider credentialing for the facility, maintaining all provider charts to ensure that physicians are in good standing with all appropriate annual education and license renewals.
Administrative Assistant
Heritage Roofing Ltd. & Heritage Commercial Roofing
Prescott, AZ
11.2023 - Current
- Answer all customer phone calls, helping to direct them to the appropriate expert.
- Schedule customer appointments with the sales team, maintaining a balanced schedule between several sales executives.
- Assisting the bookkeeper by importing bills and bill invoices, along with maintaining receipt records and allocating expenses for cost reports.
- Answered questions from customers regarding products and services offered by the company.
- Developed and maintained filing systems for confidential documents and records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Associate Director
Emmanuel Pines Camp
Prescott, AZ
03.2018 - 08.2019
- Regularly checked inventory in multiple departments including kitchen, housekeeping, and maintenance, making detailed lists for needed products
- Communicated with vendors to place and receive orders
- Handled all incoming and outgoing mail, including checks, contracts and bills
- Managed and maintained financial documents, invoices, purchase orders and contracts including filing both electronic and hard copy documents
- Ensured accuracy with bookings and reservations, with compliance to the camps policies and procedures
- Frequently monitored multiple databases to keep track of data and contracts
- performed billing and collecting payments up to $40,000 at a time, working closely with our bookkeeper to submit incoming bills and credit card receipts for our $500,000 budget
- Helped to guide administrative and professional staff through computer and software problems.
- Played the role of guest relations and main point of contact for over 200 customers and vendors
- Managed/ supervised team staff of 30 including kitchen manager & housekeeping supervisor overseeing daily performance, training, and quality management
- Regularly updated employee paperwork and records and tracked employee time sheets to submit for accounting purposes and payroll
- Working as a supervisor I helped to mentor and provide training for new employees, offering constructive feedback to increase understanding of job duties
Education
GED -
Yavapai College
Prescott, AZ05-2017
Skills
- Office Administration
- Schedule Coordination
- Insurance Verification
- Checking in patients
- Patient Scheduling
- Medical Recordkeeping
- Data Management
- Decision-Making
- Problem-solving aptitude
- Effective Communication
- Implementing new Processes
- Problem Solving
- Creative Solutions
Affiliations
- I fill a role within a diverse media team in my local church, where I participate with videography, video editing and livestream services, along with as assisting with graphic design and photoshop for all flyers & events programs. I particularly enjoy graphic design and short video edits when it comes to marketing or advertising. My desire would be to continue to grow in my design & marketing abilities,and use my skills within my workspace and for a living. I enjoy designing and designing new processes and ideas that facilitate growth.
Timeline
Administrative Assistant
Heritage Roofing Ltd. & Heritage Commercial Roofing
11.2023 - Current
Surgery Scheduling Coordinator
Tri-City Surgery Center
05.2020 - Current
Associate Director
Emmanuel Pines Camp
03.2018 - 08.2019
GED -
Yavapai College